Download the latest software for your Xda IIi by visiting www.o2.co.uk/xda – 17
Help online
If you need technical assistance with your
Xda IIi send us an email to:
o2datasupport@o2.com
support@o2.ie
We aim to provide a response within
24 hours.
Talk to us
You can call your Service Provider to
answer your Xda IIi questions. Your Service
Provider’s number is printed on your
monthly bill. It is likely for more technical
Xda IIi queries you will be transferred to
O
2
’s specialist Xda IIi support service.
If you are a corporate customer we
suggest that you contact your internal
help desk for advice on your company’s
Xda IIi support process.
Frequently asked questions
How can I prevent my Xda IIi buttons being
pressed while the device is in my bag?
Xda IIi supports a feature called Key Lock,
which will disable all button presses
except for the power button. To enable
Button Lock, select Start > Settings >
System > Button Lock, then select Lock all
buttons except Power button. This will
disable all button presses when the device
screen is off. When you press the power
button (or receive an incoming call), all
buttons will work again.
Can I receive phone calls while
downloading content on the Xda IIi?
When using Wireless LAN you will be able
to make and receive phone calls. You will
not be able to make or receive phone calls
while actively downloading web pages or
email from the Internet via GPRS. Your
incoming call will be forwarded as per
your phone settings (under services). While
the connection is idle (i.e. no data is being
transferred), you can make and receive
phone calls.
How can I use conference facilities with
my Xda IIi?
Using O
2
Group Conferencing, you can
have a conversation with up to 19 other
people. Call 2244 from your Xda IIi and
select Option 4 to speak to an operator,
who will set up the facility for you, and
visit www.o2.co.uk/conferencing for more
details. For information on Group
Conferencing in Ireland, please visit
www.o2.ie/business
Help and troubleshooting
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