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13 - Maintenance
Code 06 - Printer default
An incident occurred in the printer: no paper, paper jam,
opened cover... In the reception mode, this incident
appears only if the reception parameter is switched to
W
ITHOUT
P
APER
.
Code 07 - Disconnected
The link has been cut (bad line). Check the number and
try again.
Code 08 - Quality
The document you sent was not well received. Contact
your subscriber to see if you need to send again.
Code 0A - No document to be polled
You tried to poll a document from a subscriber who had
not prepared his/her document (no deposit) or the
password entered was incorrect.
Code 0B - Wrong number of pages
There is a difference between the number of pages
indicated during preparation for the transmission and the
number of pages sent. Check the number of pages in the
document.
Code 0C - Received document error
Ask the subscriber who called you to check the length of
his/her document (it may be too long to be completely
received).
Code 0D - Transmission failed
Ask the sender to resend the document.
Code 13 - Memory full
Your fax can no longer receive since its memory is full.
There are too many received unprinted documents or too
many documents in the transmission line.
Print the received documents and delete or transmit
immediately the documents in the transmission line.
Code 14 - Memory full
Received document memory full. Print all received
documents.
Code 15 - Unknown mailbox number
You wish to deposit a document in a subscriber’s mailbox.
The mailbox number does not exist.
Code 16 - No Relay Bcst list Nr x
You requested a document relay from a remote fax but
the fax has not programmed the list of subscribers
requested.
Code 17 - Unknown mailbox number
You wish to recover a document from a subscriber’s
mailbox. The mailbox number does not exist.
Code 18 - Relay Bcst impossible
You requested a document relay from a remote fax which
does not have the relay broadcast function.
Code 19 - Subscriber has stopped
The communication has been stopped by your
subscriber. (Example: a fax wanted to poll your fax but
there is no document deposited).
Code 1A - Disconnected
The transmission has not started. The telephone line is
busy.
Code 1B - Transmission failed
During transmission: start again.
During reception: ask your subscriber to resend the
document.
Code 50 - Server error
Check the number configured for the SMS server or a
communication error occurred during data transmission.
PC printing issues
This section details how the machine handles a print
request after having encountered an issue (paper jam,
connection loss, etc.).
Refer to the sections below to know if the printing of your
document will resume or will be cancelled, depending on:
the connection to the PC,
the print driver used,
the problem encountered during printing.
PC printing via USB connection
GDI, XPS or PCL printing
PostScript printing
Issue encountered Print request handling
Paper empty
Once the problem is resolved,
printing resumes from the first
non-printed page.
No paper feed Once the problem is resolved,
printing resumes from the first
non-printed page.
Exception: If the document
was to be printed in manual
duplex mode, the printing of
the document is cancelled.
Paper jam
Paper format problem
Toner empty
The printing of the active
document is cancelled.
Documents waiting to be
printed, however, will print
after the toner cartridge is
replaced.
Pause requested
from the spooler
The machine switches to idle
mode after a timeout (30
seconds by default).
The printing of the active
document is cancelled.
Documents waiting to be
printed, however, will be
printed.
Loss of USB
connection
Once the problem is resolved,
the printing of the document
restarts from the beginning,
regardless of the number of
pages already printed before
the connection loss.
Issue encountered Print request handling
Paper empty
Once the problem is resolved,
printing resumes from the first
non-printed page.
94

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