Bedienungsanleitung Olsberg ARINA 2.0 (Seite 91 von 160) (Deutsch, Englisch, Französisch)

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5 General warranty conditions

Heating technology business division

General warranty conditions

Heating technology business division

We reserve the right to make technical changes

Introduction

We would like to congratulate you on deciding to purchase an

Olsberg pellet replace. Our products are subject to comprehen-

sive quality control and constant production monitoring. The condi-

tions below do not aect the end user’s rights owing to product

defects arising from the purchase agreement with their contrac-

tual partner (the seller). The guarantees given are voluntary addi-

tional services from Olsberg and are only valid in the territory of the

Federal Republic of Germany.

Product information

This product is a quality product. It is developed, designed and care-

fully manufactured taking the relevant environmental legislation

and the latest technical knowledge into consideration. The materi-

als used are standard in the industry and trade and are constantly

tested for compliance with our quality standards.

General warranty conditions

Since this product, your pellet replace, is a technical appliance,

specic expertise is required for its sale, installation, connection and

commissioning. Installation, set-up, connection, initial commission-

ing and instruction of the end user may therefore only be done by

a competent specialist company in compliance with the prevailing

regulations.

Proof of this should be provided by a corresponding commission-

ing certicate. Olsberg may refuse to provide warranty services to

customers if this certicate is not provided.

The warranty period begins upon delivery of the product to the rst

end user.

Warranty services are not provided for display models which have

been on display for more than a year. Appliances which have

exceeded this period are not considered to be new appliances.

The dealer’s obligations arising from the purchase agreement

(individual contract between the customer and the special-

ist company) are not aected by this. The law of the Federal

Republic of Germany applies for the rights arising from this

warranty.

Warranty

Subject to the following limitations, we assume a

3 year warranty for Olsberg brand replaces for

a) perfect material properties and processing which are appropriate

for the purpose

b) perfect functioning

of the product. However, this only applies subject to compliance

with the performances specied on the rating plate, connection to

the specied operating voltage and operation with the specied

type of energy and/or with the approved fuels as specied in the

relevant, appliance-specic installation and operating manual.

We provide a two-year warranty for the durability of door

hinges, glass ceramics (not breakage of glass) and surfaces plat-

ings (e.g. gold, chrome, with the exception of the coating), elec-

tronic components and assemblies.

Wear parts are excluded from the warranty (see the section on wear

parts).

Wear parts

Wear parts are subject to natural, “ordinary” wear according to their

function. This means that certain components of replaces may

have a functional or useful list which may be less than the warranty

period for the complete appliance.

We provide a six-month manufacturer’s warranty on wear

parts.

The following are dened as wear parts and elements aected by

wear:

ū All parts of the combustion chamber walls which are in contact

with re

ū All types of seals

ū The surface coating and discolouration of nishes resulting from

thermal load or overload

ū Grates, standing grates made from sheet steel, grey cast iron or

other materials

ū Operating elements (door handles, slider handles, riddle grate

frames or other elements)

ū Glass ceramics, decorative glass elements (or other elements)

ū Surface changes to the glass ceramics as a result of dierent ther-

mal loads, caused by ames or eddying of air or gas ows such as

soot patterns or y ash sintered onto the surface of the panes are

not defects.

Proof of purchase

The time of appliance handover must be proven through pres-

entation of proof of purchase, such as the sales receipt, invoice,

etc. and the fully completed Olsberg commissioning certicate.

Furthermore, customer service requests are only permitted within

the warranty period with the completed customer service request

form. Your contractual partner can obtain this form from Olsberg

customer service by requesting it over the phone.

Without provision of these proofs, we are under no obligation to

provide services within the warranty period.

Exclusion of warranty

We assume no warranty for damage during transportation (such as

breakage of glass, damage to the ceramics, other damage, damage

of any sort to the replace cause by transportation). Transport

damage should be reported to the carrier which provides delivery

and the contractual partner immediately.

We assume no warranty for damage and defects to appliances or

their attachments which are caused by excessive strain, improper

78-4643-2481_R6_LEVANA 2.0_ARINA 2.0_INARA 2.0_DE-EN-FR.indd 9178-4643-2481_R6_LEVANA 2.0_ARINA 2.0_INARA 2.0_DE-EN-FR.indd 91 11.04.2023 14:42:0011.04.2023 14:42:00

Olsberg ARINA 2.0 Seite 91

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