undergo rigorous testing. If you are not satisfied with your OnePlus product
for any reason, you may request a return within 15 calendar days of delivery.
Once we approve your return request and receive the product, we will perform
standard inspection. And if the product passes the inspection, we will give you
a full refund. Any shipping and handling fees incurred in the return process
are not covered by the refund.
Return requests made outside of the 15-day period will not be accepted. We
may also choose not to accept returns within these circumstances:
1. Defects or damages caused by misuse, neglect, physical damage, tampering,
incorrect adjustment, normal wear and tear or incorrect installation after
purchase.
2. Price fluctuations being the sole reason for return.
3. Customized customer contracts. In accordance with the U.K. Consumer
Rights Act 2015, any goods that are not (1) of satisfactory quality; (2) fit for
their given purpose; or (3) as described, may be returned free of charge within
30 days of delivery. Please submit a ticket describing the problem with your
device. In order to be eligible for a refund, you must contact us within 30 days
and describe in details how the goods were defective, damaged, or materially
different. We may choose not to accept returns for any of the above
mentioned circumstances. In all cases, we will inspect the product and verify
the fault. To qualify for a replacement or refund, device must be in “as new”
condition and include all original contents of the package. We reserve the
