Bedienungsanleitung Packard Bell iPower (Seite 36 von 54) (Englisch)

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36 - Quick Start & Troubleshooting Guide

Removing additional external devices

These devices may include a printer, a scanner, a modem, etc.

1. Disconnect all external devices from your computer, except the monitor cable and the keyboard.

2. Try to restart your computer and check if it works correctly.

3. If it does not, restart your computer without the keyboard and mouse. If it solves your problem, please contact the

Customer Contact Center.

Removing additional internal hardware

Internal hardware could be items such as additional memory, a network card, etc.

1. Remove any additional internal device you have installed. Note that if a third party installed a device, we advise you to

refer to them to remove the device.

2. Try to restart your computer and check if it works fine.

Check InfoCentre to learn more about your computer. Don’t forget to download your InfoCentre updates!

Depending on your warranty conditions, you might not be allowed to open the chassis by yourself. Please refer to your

Warranty & Service Sheet (if supplied) before proceeding.

If you are sure you want to proceed, please first touch the ground to prevent electrostatic damages and unplug the power

cord before opening the chassis.

Check USB ports.

When the USB connector on the front of the chassis is damaged (for instance when inserting a USB plug upside-down), it

can short circuit the system, thus preventing the computer from starting.

1. To determine whether the USB connector is the root cause of the problem, disconnect the USB cable from the

motherboard. Only do so if your warranty entitles you to and if you are an advanced user.

2. Try to restart your computer and check if it works fine.

3. If it does, replacing the USB assembly of that particular motherboard will solve the problem entirely.

The screen freezes when the Packard Bell logo displays

When the computer starts, it first performs a test of all system requirements. When

the computer is functioning correctly, it emits a short beep and starts up. However,

if the test fails, the computer may freeze when the Packard Bell logo displays.

Restart your computer

Press the ESC key to while the computer starts to display some details.

Set the BIOS to default settings.

Press Del when starting your computer to enter the BIOS. This controls the

hardware of your computer. You should only enter the BIOS if you are an advanced user, or when asked to do so by a

qualified technician.

1. Select Exit in the top menu using the arrow keys or mouse (if available).

2. Select the Default Values in the menu and press Enter. Press OK to confirm.

3. Select Save Changes and Exit and press Enter. Press OK to confirm.

4. The computer will automatically restart.

Try to start your computer with a different boot device.

Press F12 when starting your computer to enter the boot menu (this feature may not be available on all computers). If your

first boot device is HDD, change it into CD or DVD using the arrow keys and press Enter to exit.

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