TROUBLESHOOTING
When using the phone, you may come into some troubles. Here
are some tips to solve the problem.
No signal
Wait about two minutes after turning on the phone
You may lose signal in elevators or tunnels. Move your phone
to an open area.
You may be in a service area gap. The phone will receive signal
after entering a service area.
Forget security PIN or PUK?
Contact your retailer or service provider for lost PIN, PUK or other
passwords.
Can’t dial after entering phone number?
Make sure to press dial button
Make sure you have not set call restrictions.
Call failure to a contact?
Make sure the phone number is saved correctly in your
address book.
If needed, reenter and save the number.
Can’t be heard by the other side during a call?
Make sure your speaker is not covered.
Make sure to hold the speaker near your mouth.
Make sure the correct usage of the headset.
Poor call quality
Make sure the internal antenna is not blocked.
The phone may lose receiving function where the signal is
weak.
Please try another place.
Have trouble with battery charging or the phone turns off when
charging?
Remove the phone from the charger, then reinstall and
recharge the battery.
Battery electrodes may be contaminated. Wipe the three gold
touch points with a soft cloth and try to charge the battery
again.
If the battery can’t be fully charged, dispose the old battery
