Appendix B: Technical Support
130 PX-716 Installation and Users Manual
How to Contact Plextor Technical Support
There are several ways for you to contact Plextor’s Technical Support
Department:
• Visit our web site (www.plextor.com
) for answers to Frequently
Asked Questions.
• Send us e-mail (techsupport@plextor.com
). Include your telephone
number and the hours during which you can be reached. Be as
detailed as possible in describing your problem. Please include
system configuration, hardware and software, as well as versions of
drivers used.
• Call 510-440-2000 and select the tech support option.
Before You E-mail/Log On/FAX/Call for
Support
Please gather as much of the following information as possible before
contacting us.
• The serial number and TLA (top level assembly) number of your
PX-716 drive. Your serial number and TLA number appear both on
the drive label and on a sticker at the rear of internal drives.
• The latest version of firmware you loaded onto the drive, if
applicable.
• The version of the Windows operating system you are using.
• The brand name and model number of your computer (e.g., Dell
466/NP, Hewlett-Packard Pavilion 752n, etc.).
• The type of VGA, Super VGA, or other graphics board you use.
• Brand name and model number of any other peripherals you have
installed or connected to your computer (e.g., CD-ROM, scanner,
fax board, network board).
