Bedienungsanleitung REMKO ATY351 (Seite 16 von 28) (Englisch)

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The equipment and components are manufactured using state-of-the-art production methods and tested several

times to verify their correct function. If malfunctions should occur, please check the functions as detailed in

the list below. In the case of equipment that includes an indoor unit and an outdoor component, observe the

chapters on "Troubleshooting and customer service" in both manuals. Please inform your dealer if the unit is still

not working correctly after all the functional checks have been performed!

Troubleshooting and customer service

Fault Possible cause Checks Remedial measures

The unit does not start or

switches itself off.

Power outage, undervoltage,

defective mains fuse / main circuit

breaker switched off.

Are all electrical installations

functioning correctly?

Check the voltage and if necessary

wait for it to come back on.

Damaged mains cable.

Are all electrical installations

functioning correctly?

Repair by specialist.

Waiting time after switch-on too short.

Have approx. 5 minutes

elapsed since the restart?

Schedule longer waiting times.

Temperate outside operating

temperature range.

Are the fans in the indoor unit

and outside component working

correctly?

Take into account the temperature

range for the indoor unit and

outside component.

Overvoltages caused by thunder

storms.

Has there recently been lightning?

Switch off the mains protection

and switch it back on.

Have it checked by a specialist.

Fault in external condensation pump.

Did the pump shut down due to a fault?

Check and if necessary clean the pump.

The unit does not respond to

the remote control.

Transmission distance too far /

receiver affected by interference.

Does the indoor unit beep when

pressing a button?

Reduce the distance to less than 6

m or change position.

Defective remote control.

Is the unit running in manual

mode?

Replace the remote control.

Receiver or transmitter unit exposed

to excessive solar radiation.

Does it function correctly in the

shade?

Place the receiver or transmitter

unit in the shade.

Electromagnetic ﬁelds are

interfering with transmission.

Does it function when

switching off possible sources of

interference?

Signal is not transmitted

when interference sources are

operational.

Button in remote control jammed /

two buttons pressed at same time.

Does the “Send” symbol appear

on the display?

Release the button / only press

one button.

Batteries in remote control are ﬂat.

Have new batteries been inserted?

Is the display incomplete?

Insert new batteries.

The unit is running but only

provides reduced cooling

output.

Filter is unclean / air inlet / outlet

blocked by foreign items.

Have the ﬁlters been cleaned? Clean the ﬁlters.

Doors and windows open.

Heating/cooling output increases.

Have modiﬁcations been made to

the building?

Close windows and doors / install

additional units.

Cooling mode not selected.

Does the cooling symbol appear

on the display?

Correct the settings for the unit.

Fins on outdoor component

blocked by foreign items.

Is the fan on the outdoor

component running? Are the

ﬁns on the heat exchanger

unobstructed?

Check the fan or winter controller,

reduce the air resistance.

Leaking refrigerant circuit.

Are there signs of frost on the

connections to the outdoor unit?

Repair by specialist.

Condensation is leaking out of

the unit.

Drainage pipe on collection

container clogged / damaged.

Can the condensation drain off

without any

obstruction?

Clean the drainage pipe and

collection container.

Faulty external condensation

pump or ﬂoat.

Is the collection tray full of water

and the pump not running?

Call out a specialist to replace the

pump.

Condensation has not drained

away and has collected in the

condensation pipe.

Is there a steady fall on the

condensation pipe? Check there is

no blockage in the pipe.

The condensation pipe must have a

fall. If necessary, clean the pipe.

Condensation does not drain off.

Are the condensation pipes

unblocked and is there a steady

fall? Are the condensation pump

and ﬂoat switch functioning

correctly?

The condensation pipe must have a

fall. If necessary, clean the pipe. A

faulty condensation pump or ﬂoat

switch should be replaced.

Malfunction

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