Why can’t I find the temporary
Ring network on my phone?
Sometimes your phone fails to pick up the temporary
Ring network. If this happens, go to your phone
settings, turn off your Wi-Fi connection, wait 30
seconds and turn it back on. If the Ring network
still fails to appear, check that your Spotlight Cam is
connected to power.
If none of the above helped…
Perform a hard reset on your Spotlight Cam by
holding down the setup button for 15 seconds,
waiting 30 seconds and repeating the setup process.
If that didn’t help…
Turn off cellular data and bluetooth on your mobile
device and try setting up again.
If that didn’t help…
Try performing setup on a different mobile device.
Why can’t visitors hear me on
my Ring when I talk through the
app?
If you’re on an iPhone or iPad, check the microphone
permission on your device. Select Settings, find Ring
and select it. Also make sure that the switch next to
Microphone is toggled on.
If you’re on an Android device, go to Settings >
Application/Apps > Application Manager > Ring >
Permissions. Ensure everything here is on.
Spotlight Cam lights up, but
I can’t complete the in-app
setup.
First, double check your Wi-Fi password, since this
is the most common reason Spotlight Cam can’t
complete setup.
Second, check the distance to your Wi-Fi router or
access point. Installing the Spotlight Cam too far
from your access point may prevent setup from
completing.
In this case the installation of a Ring Chime Pro can
help boost your WiFi signal and provide audible
alerts from your Spotlight Cam and other Ring
products.
Learn more at: ring.com/chime-pro
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