Why is my video and/or audio
quality poor?
First, determine the cause.
Remove your Spotlight Cam and bring it inside near
your router. Open the Ring app, and press the Live
View button, or trigger a motion event to see live
video.
If you get good video quality near the router, you
need to extend your Wi-Fi signal.
We recommend Ring Chime Pro to boost the signal
to your Spotlight Cam.
Learn more at: ring.com/chime-pro
If video quality is still poor near your router, test your
internet speed by selecting Device Health in the Ring
app, then Test Your Wi-Fi.
The instructions in the app will help you diagnose
and solve any issues related to poor video quality.
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