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FAQ
[Case 6] How do I know my computer supports a USB Interface?
→ Check the USB port in your computer or keyboard.
→ Check the OS version. A USB Interface is available in Windows 98, 98SE,
2000, ME .XP.
→ Check [Universal Serial Bus controllers] in Device Manager. Do the following to
check [Universal Serial Bus controllers].
Win 98/ME : Trace [Start → Settings → Control Panel → System → Device
Manager → Universal Serial Bus controllers].
Win 2000 : Trace [Start → Settings → Control Panel → System →
Hardware → Device Manager → Universal Serial Bus
controllers].
Win XP : Trace [Start → Control Panel → Performance and Maintenance
→ System → Hardware → Device Manager → Universal Serial
Bus controllers].
There must be USB Host Controller and USB root hub under [Universal Serial
Bus controllers].
In addition, double-click on the USB Universal Host Controller and the USB
Root Hub to check if the Device Status states "This device is working properly".
If the Device Status says the device is "not working properly", click the "Driver"
tab and then click [Update Driver] or [Reinstall Driver].
→ When all the conditions mentioned above are met, the computer can support
the USB interface.
[Case 7] When using the USB hub.
→ There may be a problem in connecting the camera to the PC through the USB
hub if the PC and the hub are not compatible. Wherever possible, connect the
camera to the PC directly.
[Case 8] Are other USB cables connected to the PC?
→ The camera may malfunction when it is connected to the PC at the same time
as another USB cable. In this case, disconnect the other USB cable, and
connect only one USB cable to the camera.
