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[Case 9] When I open the Device Manager (by clicking Start → (Settings) → Control
Panel → (Performance and Maintenance) → System → (Hardware) → Device
Manager), there are 「Unknown Devices」or 「Other Devices」entries with a
yellow question mark(?) beside them or devices with an exclamation mark(!)
beside them.
→ Right-click on the entry with the question(?) or exclamation (!) mark and select
"Remove". Restart the PC and connect the camera the again. For Windows 98
PC, remove the camera driver also, restart the PC, and then reinstall the
camera driver.
→ Double-click on the entry with the question (?) or exclamation (!) mark, click the
"Driver" tab, and click [Update Driver] or [Reinstall Driver]. If a message appears
asking you to specify the location of the appropriate device driver, specify "USB
Driver" in the CD supplied.
[Case 10] In some security programs (Norton Anti Virus, V3, etc.), the computer may not
recognise the camera as a removable disk.
→ Stop the security programs and connect the camera to the computer. Refer to
the security program instructions about how to stop the program.
FAQ
