Bedienungsanleitung Samsung ML 2850 series (Seite 41 von 87) (Englisch)

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Troubleshooting>

Wrinkles or

creases

• Ensure that the paper is loaded properly.

• Check the paper type and quality. See page

4.2.

• Turn over the stack of paper in the tray. Also

try rotating the paper 180° in the tray.

Back of

printouts are

dirty

• The transfer roller may be dirty. See page 8.1.

• Check for leaking toner. Clean the inside of

the printer.

Solid black

pages

• The toner cartridge may not be installed

properly. Remove the cartridge and reinsert.

• The toner cartridge may be defective and

need replacing. Install a new toner cartridge.

• The printer may require repair. Contact a

service representative.

Loose toner • Clean the inside of the printer.

• Check the paper type and quality. See page

4.2.

• Install a new toner cartridge. See page 8.3.

• If the problem persists, the printer may require

repair. Contact a service representative.

Character voids Character voids are white areas within

characters that should be solid black:

• If you are using transparencies, try another

type of transparency. Because of the

composition of the transparency, some

character voids may be normal.

• You may be printing on the wrong surface on

the paper. Turn over the paper in the tray.

• The paper may not meet paper specifications.

See page 4.3.

Condition Suggested solutions

Common Windows problems

Horizontal

stripes

If horizontally aligned black streaks or smears

appear:

• The toner cartridge may be installed

improperly. Remove the cartridge and

reinsert.

• The toner cartridge may be defective. Install a

new toner cartridge. See page 8.3.

• If the problem persists, the printer may require

repair. Contact a service representative.

Curl If the printed paper is curled or paper does not

feed into the printer:

• Turn over the stack of paper in the tray. Also

try rotating the paper 180° in the tray.

An unknown

image repetitively

appears on a

next few sheets

or loose toner,

light print or

contamination

occurs.

Your printer is probably being used at an altitude

of 1,000 m (3,281 ft) or above.

The high altitude may affect the print quality

such as loose toner or light imaging. You can set

this option through Printer Settings Utility or

Printer tab in printer driver’s properties. See

page 1.5.

Condition Suggested solutions

“File in Use”

message appears

during installation.

Exit all software applications. Remove all

software from the StartUp Group, then restart

Windows. Reinstall the printer driver.

“Error Writing to

LPTx” message

appears.

• Ensure that the cables are connected

correctly and the printer is on.

• If bi-directional communication is not turned

on in the driver, it will also cause this

message.

“General Protection

Fault”, “Exception

OE”, “Spool32”, or

“Illegal Operation”

messages appear.

Close all other applications, reboot Windows,

and try printing again.

Condition Suggested solutions

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Samsung ML 2850 series Seite 41

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