Bedienungsanleitung Samsung VR7MD96514 (Seite 51 von 58) (Englisch)

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Troubleshooting

Corrective measures before reporting a problem

If the product is not faulty, a service fee may be charged, therefore make sure to read the manual throughly.

Symptom Checklist

The Jet Bot Combo is not

working at all.

• Check if the Status Indicator is on.

• Check if the Jet Bot Combo’s battery is depleted.

• When the Jet Bot Combo’s Status Indicator turns red and stays red, place the

Jet Bot Combo manually on the Clean Station to charge it.

• When you manually charge the Jet Bot Combo due to complete discharge of

its battery, the buttons on the Jet Bot Combo do not work. When charging is

partially complete (about 10-20 minutes later), the Status Indicator is on and

the buttons work again.

The Jet Bot Combo has

stopped during cleaning.

• When the Jet Bot Combo’s Status Indicator turns red and stays red, place the

Jet Bot Combo manually on the Clean Station to charge it.

• When the Jet Bot Combo is immobilized by an obstacle such as a cord,

obstacles, threshold, a raised spot, etc., pick it up and move it away from the

obstacle.

-If any fabric or string is caught in a Driving Wheel, set the Jet Bot Combo as

Power-Saving Mode and remove the fabric or string before using it again.

• Check whether the No-go Zones are set.

Suction power is weak.

• When there’s too much dust in the Dustbin, suction power may get weakened.

Set the Jet Bot Combo as Power-Saving Mode and empty the Dustbin.

• If the brush at the bottom of the Jet Bot Combo is blocked by foreign matter,

set the Jet Bot Combo as Power-Saving Mode and remove foreign matter from

the brush.

• When noise suddenly increases, set the Jet Bot Combo as Power-Saving Mode

and empty the Dustbin.

The Jet Bot Combo cannot



• Check if there’s a power failure or whether the power plug is unplugged.

• Remove any obstacles around the Clean Station that may prevent the Jet Bot

Combo from returning to the Clean Station.

• When there’s foreign matter on the charging terminals, clean them with a soft

cloth, as charging can be affected.

• Clean the foreign matter off the terminals.

Something’s wrong with

the Mops.

• Check if there’s foreign matter by detaching the Mop Spin board.

The Mops don’t operate

properly.

• Check if there’s foreign matter by detaching the Mop Spin board and resume

cleaning.

• If the same problem occurs continuously, contact Customer Service.

The Jet Bot Combo is

cleaning in Dust Suction

Mode although it is set as

Mop/Mop + Dust Suction

cleaning Mode.

• When the Mop Spin board is not assembled, the mode changes to Mop/Mop +

Dust Suction cleaning Mode and starts cleaning.

• Check if both sides of the Mop Spin board are attached.

• If the same problem occurs continuously, contact Customer Service.

51English

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