Troubleshooting
Problem Possible cause Solution
No hot water or steam
discharge.
Nozzle 8 is blocked. Clean nozzle 8.
runny.
Sleeve b on nozzle 8 not in
correct position.
Push down sleeve b on
nozzle 8.
Milk not suitable for
foaming.
Use cold low-fat (1,5% fat)
milk.
Coffee dispensing slows to
a trickle.
Adjust the grinding unit to a
coarser setting.
Coffee not dispensed.
correctly positioned.
Fill water tank and make
sure it is in the right posi-
pipes (see “Switching on
the appliance”).
Coffee has no “crema”
(creamy foam).
Unsuitable type of coffee.
Beans no longer fresh.
Change type of coffee used.
Use fresh beans.
Degree of grinding
inappropriate for beans.
grinding.
Grinding unit does not grind
the beans.
Beans are not falling into
the grinding unit (beans too
oily).
Gently tap the bean
container.
Grinding unit makes a loud
noise.
Foreign objects in the
grinding unit (e.g. grit,
which can be found even in
superior types of coffee).
Call the hotline.
Button eco and button S
The brewing unit 22 is
missing, or is not properly
inserted or secured.
Insert and secure the
brewing unit 22.
If problems cannot be eliminated, always call the hotline.
