What’s wrong?
HDMI One-Touch-Play is
not working
My remote isn’t working.
Some/all of the buttons on my
remote don’t work with my TV.
My remote works with my TV but
not with my Sky±HD box.
Possible reason
a) TV may not be CEC compatible
b) CEC control on TV may be
switched off
c) The TV has an IR blaster feature
which switches Sky±HD box off
when TV is switched on
Your Sky±HD box may be off
or not plugged into the mains.
The batteries in your remote
may be flat or an obstacle may
be between your remote and
your box.
Someone has pressed Sky on your
remote and you are in TV mode, or
you need to reset your remote.
Someone has pressed tv on
your remote.
What to do now
Check TV user manual or TV manufacturers website
Switch CEC setting on in TV menu
Either switch HDMI control setting to OFF in the Settings - Picture menu
to disable HDMI One-Touch-Play or switch the IR blaster feature to OFF
for the Sky±HD box in the TV menu
Make sure you point your remote directly at your Sky±HD box, and that
nothing is between the two. The remote command light on your Sky±HD
box and on your remote should flash each time you press a remote key.
If neither light flashes, check the batteries in your remote.
Press
tv on your remote to control your TV. Refer to Setting up and
resetting your remote (page 96) in this guide to reset your remote.
Press
Sky on your remote to control your Sky±HD box.
Troubleshooting
119
