What’s wrong?
I can’t find a channel I have
watched before.
I can’t get a picture on my
HD channels.
The audio and video are out
of sync when the Sky±HD box
is connected to my home
cinema system.
My Sky±HD box isn’t working:
The box is stuck on standby /
the screen is blue / the picture is
frozen and the remote or buttons
on the box are not responding.
Possible reason
The channel name or number may
have changed. Alternatively, the
channel may be listed under a
different tab option, may no longer
be broadcast, or may no longer be
part of your subscription package.
You may not have the right
subscriptions or equipment.
The resolution output setting may
be incompatible with your TV set.
This is quite common and can be
corrected by adjusting the audio
delay setting on your Sky±HD box.
Because of a temporary error,
you may need to restart your
Sky±HD box.
What to do now
Check the TV Guide listings to search for the channel.
You may not have the right subscriptions or equipment.
To upgrade to Sky±HD, call us. If you’re sure you have
the right equipment and subscriptions to receive HD
channels, try following the steps under
Changing the picture settings (page 100).
Try changing the audio delay setting.
See Adjusting sound synchronisation (page 109) for details
1 Make sure the mains lead is properly plugged in and your
Sky±HD box is switched on.
2 Check all cable connections between your Sky±HD box and TV. If
you are still experiencing the same issue, restart your Sky±HD box
as follows:
1 If possible, make sure the box is in standby (amber power light).
2 Wait one minute (important to avoid damage).
3 Turn the box off at the mains and wait one minute.
4 Turn the box back on. The power light turns amber.
5 Wait 30 seconds then press the power button.
6 The box comes out of standby and the power light turns green.
If this doesn’t solve it, call Customer Service
(see your Terms & Conditions)
Troubleshooting
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