Message
Insert your viewing card.
There is a problem with your
viewing card.
Insert your new viewing card.
This viewing card is not authorised
This is the wrong card for this
Sky±HD box. Insert the correct
viewing card.
Your Sky viewing card needs to be
paired to your Sky±HD box. To pair
them now press SELECT.
You cannot purchase this
programme at the moment.
What does it mean?
There’s no viewing card in the
viewing card slot of your
Sky±HD box.
Your Sky±HD box cannot
recognise your viewing card.
You have inserted your old
viewing card.
—
You have more than one box and
have put the wrong viewing card
in this Sky±HD box.
Your viewing card needs to be
paired to your Sky±HD box to allow
you to watch channels you are
subscribed to.
Most likely because of a temporary
problem, you can’t buy this
programme now.
What to do now
Insert or reinsert your viewing card in the direction
of the arrow. The card holds all the information your
Sky±HD box needs to know about your subscription.
Check that it’s your viewing card, that it’s in the right
way up, and that it’s not damaged.
Remove your old viewing card and insert your new
viewing card.
Call the telephone number shown on your screen to
get your viewing card authorised.
Insert the correct viewing card for this Sky±HD box.
Follow the on screen instructions to pair your card.
You may be able to buy it later.
Display messages
Read these tips if you see a message on screen and you don’t know what to do next.
Display messages
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