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Troubleshooting
Computers
Symptom Cause/Solution
You do not know if the OS of your
computer is compatible.
• Check “Recommended computer environment” (pages 89 and 102).
You cannot install the USB driver.
• In Windows 2000, log on as Administrator (authorized Administrators) (page 89).
Your computer does not recognize
your camera.
• Turn on the camera (page 20).
• The battery level is low. Use the AC Adaptor (page 19).
• Use the supplied USB cable (pages 91 and 102).
• Disconnect the USB cable from both the computer and the Cyber-shot Station, and connect it again
firmly. Make sure that “USB Mode” is displayed on the LCD screen (page 91).
• Properly install the camera to the Cyber-shot Station (page 12).
• Set [USB Connect] to [Normal] on the Setup screen (pages 54 and 126).
• The USB connectors on your computer are connected to other equipment besides the keyboard, the
mouse and the Cyber-shot Station. Disconnect all equipment other than the keybord and the mouse
from the USB connectors (page 89).
• The camera is not connected directly to your computer. Connect the camera directly to your
computer without passing through a USB hub or other device (page 89).
• Install the USB driver (page 90).
• Your computer does not properly recognize the device because you connected the camera and your
computer with the USB cable before you installed the “USB Driver” from the supplied CD-ROM.
Delete the erroneously recognized device from your computer (page 93), then install the USB driver
(page 90).
You cannot copy images.
• Make a correct USB connection between the camera and your computer (pages 91 and 103).
• Follow the designated copy procedure for your OS (pages 92, 93, 99 and 102).
• You attempted to shoot using a “Memory Stick Duo” formatted by a computer. Shoot using a
“Memory Stick Duo” formatted by your camera.
After making a USB connection,
“Picture Package” does not
automatically start.
• Start up the “Picture Package Menu” and check [Settings].
• Make a USB connection when the computer is turned on (page 91).
The image cannot be played back on
a computer.
• If you are using the “Picture Package” application software, click on help at the upper-right corner
of each screen.
• Consult the computer or software manufacturer.
