NetworkConnectivityTestResults
Thetestresultsare“Failed”/“Failed”/“Failed”.
Thetestresultsare“OK”/“Failed”/“Failed”.
Thetestresultsare“OK”/“OK”/“Failed”or“OK”/“OK(IPv6Only)”/“Failed”.
Thetestresultsare“OK”/“OK(IPv6Only)”/“OK(IPv6Only)”or“OK”/“OK”/“OK(IPv6Only)”.
Thetestresultsare“Failed”/“Failed”/“Failed”.
WhenusingthewiredLANfunction,makesurethatthecableisfirmlyconnected.
WhenusingthewirelessLANfunction,unplugtheTVfromtheACpower,waitforawhile,thenplugitinagain.
Thetestresultsare“OK”/“Failed”/“Failed”.
Therouterfunctionofyourroutermaybeturnedoff.Turnitonandtryagain.
WhenusingthewirelessLANfunction,checktheitemsbelow:
If[WirelessDeviceonTV]issetto[Off],set[BuiltinWiFi]to[On].
Anincorrectsecurity(WPAorWEP)keymayhavebeenentered.Makesurethatthecorrectsecuritykeyisentered.
Ifyouselectanetwork(SSID)fromthescanlist,ensurethatyouselectacorrectnetwork(SSID).IfyouenteranSSIDmanually,make
surethatyouenterthecorrectSSID.
TofindthecorrectsecuritykeyandSSID,consultwiththepersonwhosetupyournetworkorrefertotherouter’sinstructionmanualor
website,orconsulttherouter’smanufacturer.
IfyouconfiguredtheTV’swirelessLANfunctiontoconnecttoawirelessrouter(oraccesspoint)at5GHz,theconnectionwiththe
wirelessrouterisdisconnectedwhile[WiFiDirect]is[On].Whenyouturnoff[WiFiDirect],theconnectionwillautomaticallyrecover.
Thetestresultsare“OK”/“OK”/“Failed”or“OK”/“OK(IPv6Only)”/“Failed”.
Yourrouter(broadbandrouter)maybeincorrectlysetuptoconnecttoyourInternetserviceprovider(suchasanincorrectPPPoE
setting).Tosetupyourroutercorrectly,refertotherouter’sinstructionmanualorwebsite,orconsulttherouter’smanufacturer.Ifyouare
uncertainaboutthesetupinformationofyourprovider(suchasyouraccountnameandpassword),consultyourprovider.
Thetestresultsare“OK”/“OK(IPv6Only)”/“OK(IPv6Only)”or“OK”/“OK”/“OK(IPv6Only)”.
YourTVusesonlyIPv6toestablishanInternetconnection,andmaynotbeabletousecertainnetworkfunctions.Yourrouter(broadband
router)orInternetserviceprovidermaysupportonlyIPv6.Refertotherouter’sinstructionmanualorwebsite,orconsulttherouter’s
manufacturertocheckwhethertheroutersupportsIPv4.IfyouareuncertainwhetheryourcontractincludestheIPv4connection,consult
yourprovider.
TopofPage| Troubleshooting