Network/ApplicationSymptoms
SometimesvideostreamingqualityispoorwhenusingthewirelessLAN.
WirelessLANconnectionfailsorradioreceptionconditionsarepoor.
TheTVcannotconnectwithyourwirelessrouter(oraccesspoint)at5GHz.
PoorpictureonInternetVideos.
CertainInternetvideocontentdisplaysalossofdetail.
GoodpicturequalitybutnosoundonInternetvideocontent.
Appsareinaccessible.
Someapplicationsin[Apps]arenotavailable./Disappearedfrom[AllApps].
TheTVcannotaccesstheInternetwhenIPv6isset.
SometimesvideostreamingqualityispoorwhenusingthewirelessLAN.
Thewirelessnetworkconnectionqualityvariesdependingonthedistanceorobstacles(e.g.wall)betweentheTVandthewirelessrouter
(accesspoint),environmentalinterference,andthequalityofthewirelessrouter(accesspoint).Inthiscase,useawiredconnectionforthe
Internet,ortrythe5GHzband.
The5GHzbandmaynotbesupporteddependingonyourregion/country.Ifthe5GHzbandisnotsupported,theTVcanonlyconnecttoa
wirelessrouter(accesspoint)usingthe2.4GHzband.
WirelessLANconnectionfailsorradioreceptionconditionsarepoor.
ChecktheinstallationlocationoftheTVandwirelessrouter(accesspoint).Signalconditionmaybeaffectedforthefollowingreasons.
Otherwirelessdevices,microwaves,fluorescentlights,etc.,areplacednearby.
Therearefloorsorwallsbetweenthewirelessrouter(accesspoint)andTV.
Iftheproblempersistsevenaftercheckingtheabove,trymakingawiredLANconnection.
TheTVcannotconnectwithyourwirelessrouter(oraccesspoint)at5GHz.
While[WiFiDirect]issetto[On],youcannotconnecttoawirelessrouter(oraccesspoint)at5GHz.Set[WiFiDirect]to[Off].Pressthe
HOMEbutton,thenselect [Settings]→ [Network]→[WiFiDirect]→[Off].
PoorpictureonInternetVideos.
Qualitydependsontheoriginalvideoprovidedbythevideocontentproviderandyourconnectionbandwidth.
CertainInternetvideocontentdisplaysalossofdetail.
Videoqualityandpicturesizedependonbroadbandspeedanddeliverybycontentproviders.
GoodpicturequalitybutnosoundonInternetvideocontent.
Qualitydependsontheoriginalcontentprovidedbythevideocontentproviderandyourconnectionbandwidth.
DuetothenatureofInternetvideo,notallvideoswillcontainsound.
Appsareinaccessible.
CheckthattheLANcableorACpowercord(mainslead)oftherouter/modem*hasbeenconnectedproperly.
*Yourrouter/modemmustbesetinadvancetoconnecttotheInternet.ContactyourInternetserviceproviderforrouter/modemsettings.
Tryusingappslater.Theappcontentprovider’sservermaybeoutofservice.
Someapplicationsin[Apps]arenotavailable./Disappearedfrom[AllApps].
Perform[FactorySettings]torestoretheTVtothefactorysetting.PresstheHOMEbutton,thenselect [Settings]→ [System
Settings]→[GeneralSetup]→[FactorySettings]→[Yes]→[Yes].
TheTVcannotaccesstheInternetwhenIPv6isset.
IPv6maynotbeavailable,inwhichcasesetIPv6tooff.PresstheHOMEbutton,thenselect [Settings]→ [Network]→[IPv6Setup]
→[SetupIPv6connection]→[No].
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