Reader™ User Guide
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Top page > Other Information > Troubleshooting > Troubleshooting Tips
Troubleshooting Tips
Troubleshooting tips may help you quickly resolve technical issues.
1. Charge the Reader completely.
2. Reset the Reader.
Press the RESET button with a small pin or clip.
The screen will freeze; the Reader will not restart automatically.
Press the
(Power) button, and the startup screen appears.
3. Check the following sections.
Reader Device
Wireless Connectivity
Reading Books and Periodicals
Playing Audio Files
Viewing Pictures
Reader Software
Memory Card
4. Comprehensive support and troubleshooting information is available at the following Web site:
Support PC Web
USA:
http://www.sony.com/readersupport
Canada:
http://www.sony.ca/readersupport
Europe:
http://support.sony-europe.com/eBook/PRS
Australia:
http://www.sony.com.au/support
New Zealand:
http://www.sony.co.nz/support
Warranty Information:
Australia:
http://www.sony.com.au/warranty
New Zealand:
http://www.sony.co.nz/section/warrantyinfo
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