Around wireless LAN and other wireless communication devices, around microwave ovens in use, and other
places where electromagnetic waves are generated, etc.
In these cases, move the headset or playback device away from these devices.
Where there are other wireless communication audio devices or other people nearby, such as in train station
premises or on a crowded train
If the above actions do not improve the situation, try the following.
When the Adaptive Sound Control is turned on, the headset detects the wearer’s actions and adjusts the noise
canceling function automatically. When this setting is changed, music may pause momentarily. This is not a
malfunction.
If Speak-to-Chat is enabled, the Speak-to-Chat mode starts automatically when you talk to someone.
The headset pauses or mutes the music being played. It may sound like the sound skips when this occurs, but it
is not a malfunction. If you wish to avoid this, disable Speak-to-Chat.
If you are enjoying music with your smartphone, the situation may be improved by closing unnecessary apps or
restarting your smartphone. If you are enjoying music with your computer, close unnecessary applications or windows
and restart the computer.
Connect the headset and the playback device once again.
Set the headset units into the charging case and close the charging case lid, and then remove the headset from the
charging case to connect the headset to the playback device.
Reset the headset.
Initialize the headset, and pair the headset with the device again.
Related Topic
About the sound quality mode
Connecting the headset to 2 devices simultaneously (multipoint connection)
What you can do with partner services
Speaking with someone while wearing the headset (Speak-to-Chat)
Resetting the headset
Initializing the headset to restore factory settings
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