submission process found on our website or call Horizon to obtain a Return
Merchandise Authorization (RMA) number. Pack the Product securely using a
shipping carton. Please note that original boxes may be included, but are not
designed to withstand the rigors of shipping without additional protection. Ship
via a carrier that provides tracking and insurance for lost or damaged parcels, as
Horizon is not responsible for merchandise until it arrives and is accepted at our
facility. An Online Service Request is available at http://www.horizonhobby.
com/content/service-center_render-service-center. If you do not have
internet access, please contact Horizon Product Support to obtain a RMA
number along with instructions for submitting your product for service. When
calling Horizon, you will be asked to provide your complete name, street address,
email address and phone number where you can be reached during business
hours. When sending product into Horizon, please include your RMA number, a
list of the included items, and a brief summary of the problem. A copy of your
original sales receipt must be included for warranty consideration. Be sure
