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Troubleshooting
Malfunction Cause Remedy
Sensor without power
n Warranty
n Short circuit
n Check KNX power supply
n Check connections
Sensor will not switch ON
n Twilight setting in
night-time mode during
daytime operation
n KNX configuration
n Detection zone not properly
targeted
n Adjust setting
n Check KNX configuration
n Re-adjust
Sensor will not switch OFF
n Continuous movement in
the detection zone
n Light being operated is
located in detection zone
and keeps switching ON
as a result of temperature
change
n Light being operated is in
manual override mode
(LED ON)
n Check zone, adjust or fit
shrouds if necessary
n Change zone, or fit shrouds
n Deactivate manual override
Sensor keeps switching
ON/OFF
n Light being operated is
located in detection zone
n Animals moving in the
detection zone
n Change zone or fit shrouds,
increase distance
n Change zone or fit shrouds
Sensor responds when it
should not
n Wind is moving trees and
bushes in the detection
zone
n Cars in the street are being
detected
n Sunlight is shining on the
lens
n Sudden temperature
changes due to weather
(wind, rain, snow) or air
expelled from fans, open
windows
n Change zone
n Change zone
n Mount sensor in a sheltered
place or change zone
n Change detection zone,
change site of installation
Change in sensor's reach
n Differing ambient tempera-
tures
n Adjust reach by reach
controller , fit film
shrouds if necessary
Detector not responding to
remote control
n Remote control not
programmed
n Reconnect power supply
and press the button
on the remote control within
10 min.
SENSOR
Declaration of Guarantee
All rights are based on our guarantee period.
We guarantee that your STEINEL Professional
sensor product will remain in perfect condition
and proper working order for a period of
5 years. We guarantee that this product is free
from material, manufacturing and design flaws.
In addition, we guarantee that all electronic
components and cables function in the proper
manner and that all materials used and their
surfaces are without defects.
Making Claims
If you wish to make a claim, please send your
product complete and carriage paid with the
original receipt of purchase, which must show
the date of purchase and product designation,
either to your retailer or directly to us at
STEINEL (UK) Limited, 25 Manasty Road,
Axis Park, Orton Southgate, Peterborough,
PE2 6UP. For this reason, we recommend that
you keep your receipt of purchase in a safe
place until the guarantee period expires.
STEINEL shall assume no liability for the costs
or risks involved in returning a product.
For information on making claims under the
terms of the guarantee, please go to
www.steinel-professional.de/garantie
If you have a guarantee claim or would like to
ask any question regarding your product, you
are welcome to call us at any time on our
service hotline 01733 366700.
Declaration of Conformity
This product complies with
- EMC Directive 2004/108/EC
- RoHS Directive 2011/65/EC
- WEEE Directive 2012/19/EC
GB
