whether the costs are unreasonable, the costs incurred by one form of
remedy must be significantly higher than the costs corresponding to the
other form of remedy.
In addition, the consumer may choose between requesting a reduction in
the price or terminating the contract, if he is not entitled to demand the
repair or replacement of the product and whenever these actions would
not be completed within a reasonable timeframe and would cause more
inconvenience to the consumer and user. However, the termination shall
not take place where the lack of conformity is minor.
Both the repair and the replacement of the product as result of the
product’s lack of conformity shall be free of charge for the consumer and
user, including labour and materials.
In any case, repairs under warranty shall be carried out by SUNSTECH’s
Official Technical Assistance Service or its authorized distributors.
3. Conditions for the warranty to be exercised
To exercise the legal and commercial warranty, it is necessary to submit
documentary evidence showing the delivery and/or purchase date of the
product, whether the invoice, receipt, delivery slip or sealed and dated
warranty card. Documents which have been tampered with or falsified will
not be accepted.
The consumer shall contact SUNSTECH’s Customer Service Team using the
website (under the support section) and will be informed about what
action to take. At that time, the consumer shall have to provide a clear
description of the malfunction or the lack of conformity of the product
with the contract.
In any case, repairs under the warranty shall be carried out by SUNSTECH’s
Official Technical Assistance Services or its authorized distributors so that
SUNSTECH can be held responsible under the legal and/or commercial
warranty.
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