9
Technical troubleshooting guide
Malfunction description Causes Solution
Any indicator lamp off and no
heating.
Rice cooker not plugged.
Verify the main plug is well
engaged in the product body.
Any Indicator lamp off and
heating.
Problem of The connection of
the indicator lamp or Indicator
lamp is damaged.
Send to authorized service
center for repair.
Cooking Indicator lamp off,
keep warm indicator on.
Cook button is not in cooking
position.
Put the cook button in low
position (cooking).
Steam leakage during using.
Lid is badly closed.
Open and close again the lid.
Micropressure valve not well
positioned or uncomplete.
Stop the cooking (unplug the
product) and check the valve is
complete (2 parts locked
together) and well positioned.
Lid or micropressure valve
gasket is damaged.
Send to authorized service
center for repair.
Rice half cooked or overtime
cooking.
Too much or not enough water
compared to rice quantity.
Refer to IFU for water quantity.
Rice half cooked.
Selector button on position
“soup”.
Change selector button position
to “rice/steam”.
Automatic warm-keeping fails
(product stay in cooking
position, or no heating).
Send to authorized service
center for repair.
Water leakage on the table.
Condensation collector missing
or condensation collector
overflow.
Empty the condensation
collector for each use verify
good positionning of the
condensation collector.
Remark : if inner bowl is deformed, do not use it anymore and get a replacement bowl from
the authorized service center for repair.
