Store to USB
2E10, 2E12,
2E13
Wrong Job status Turn the power OFF and then back ON. Try the problem job again. If the
error still persists, contact your service representative.
2E11 Not enough memory Wait for a while and try again. If the error still persists, turn the power OFF
and then back ON, and make another effort.
2E14 Invalid parameter specified If you are using a template, create it again. If the error still persists, turn
the power OFF and then back ON, and then try again.
2E15 Document size exceeded limit or maximum size Divide the file into several files, or reattempt in a single-page format.
2E30
Failure to create directory Make sure that the access privilege to the storage directory is writable and
also that the disk in the directory has enough space, and then try again. If
more than one job is performed simultaneously, the error may occur
because the disk temporarily runs out of space. In this case, wait for a
while and try again. If the error still persists, turn the power OFF and then
back ON, and make another effort.
2E31, 2E33
Failure to create file Make sure that the access privilege to the storage directory is writable and
also that the disk in the directory has enough space, and then try again. If
more than one job is performed simultaneously, the error may occur
because the disk temporarily runs out of space. In this case, wait for a
while and try again. If the error still persists, turn the power OFF and then
back ON, and make another effort.
2E32 Failure to delete file Turn the power OFF and then back ON. Try the problem job again. If the
error still persists, contact your service representative.
2E40
Failure to convert image file format This error occurs when conversion to a highly compressed PDF format
fails. Do the scanning again. If the error still persists, Use the normal PDF
format. When this error occurs in conversion other than to a highly
compressed PDF format, turn the power OFF and then back ON. Then try
to scan again. If the error still persists, contact your service representative.
2E43 Encryption error Failure to create a file If the error still persists after reattempting, turn the power OFF and then
back ON. Then make another effort.
2E44
Creating a file was not allowed Creating an unencrypted file was not allowed. Configure the encryption
settings and try again. To create an unencrypted file, consult the
administrator.
2E45
Failure in making meta data Make sure that the template setting is correct, and do the scanning again.
If the error still persists, turn the power OFF and then back ON, and then
try again.
2E65 There are too many documents in the folder.
Failure in creating a new document
Delete the data in the local storage folder in the equipment and try
scanning again.
2E66 Failed to process your job. Insufficient Storage
space.
Reduce the number of pages of the problem job and try again. Check
whether the server or local disk has sufficient space in its capacity.
2EC0 Job canceled The job was canceled.
2EC1 Power failure occurred Make sure that the power cable is connected properly and is inserted
securely. Resend the job.
Remote Scan, WS Scan, File Downloader
2A20 Failure to acquire resource Reattempt the problem job. If the error still persists, turn the power OFF
and then back ON, and make another effort.
2A31 WS Scan function is not available Check if the WS Scan function is enabled. If not, change it to “enabled”.
2A40 System fatal error Turn the power OFF and then back ON. Try scanning again.
2A50 Job canceled. The job was canceled.
2A51 Power failure occurred Make sure that the power cable is connected properly and is inserted
securely. Resend the job.
2A60
Authentication for WS Scan failed When Fax & Scan of Windows is used with the WIA driver, check if the
user name for the login is registered. When the control panel or EWB of
the equipment is used, check if the user name for the login is registered.
2A70 Insufficient permission to execute Remote Scan Check if the user is authorized to perform this job.
2A71 Insufficient permission to execute WS Scan Check if the user is authorized to perform this job.
Error Code Problem Description Corrective Action
