18
Trouble-shooting
In the event of a fault, please contact your dealer or the Truma-
Service (see page 54).
Before calling customer service, please check the following:
1. Are the batteries in the remote handset in good condition?
2. Is the caravan battery in good condition and fully charged?
Do not use the Mover if the battery voltage is below 10.2 V DC.
Changing the batteries in the remote handset
Please be sure to use leak proof
micro-batteries only, type LR 03,
AAA, AM 4, MN 2400 (1.5 V).
When fitting new batteries en-
sure the polarity is correct!
Dead and used batteries
may leak and damage the
remote handset! Remove the
batteries if the handset is not go-
ing to be used for an extended
period.
No claims under guarantee will be considered for
damage caused by leaking batteries.
Before throwing away a defective handset, it is essential that
the batteries are removed and disposed of in proper manner.
Aligning the electronic control unit and the
remote handset
After replacing a electronic control unit or a remote handset
the individuals must be aligned by the following procedure.
1. Ensure the Mover is installed in accordance with the installa-
tion instructions and the rollers are disengaged. Ensure the
caravan battery is connected, in good condition and supplies
12 V, DC to the relay box.
2. Press reset button (h) on the relay box for approximately
5 seconds, and the green indicator lamp (i) will flash when the
button is released.
3. Move slide switch (a) on remote control to the „On”
posi-
tion. This synchronises the remote control and the relay box.
Manufacturer’s terms of warranty
1. Case of warranty
The manufacturer grants a warranty for malfunctions in the ap-
pliance which are based on material or production faults. In ad-
dition to this, the statutory warranty claims against the seller
remain valid.
A claim under warranty shall not pertain:
– for parts subject to wear and in cases of natural wear and
tear
– as a result of not original Truma parts being used in the
appliance
– as a consequence of failure to respect the manufacturers
instructions for installation and use
– as a consequence of improper handling
– as a consequence of improper transport packing.
2. Scope of warranty
The warranty is valid for malfunctions as stated under item 1,
which occur within 24 months after conclusion of the pur-
chase agreement between the seller and the final consumer.
The manufacturers will make good such defects by subse-
quent fulfilment, i.e. at their discretion either by repair or re-
placement. In the event of manufacturers providing service un-
der warranty, the term of the warranty shall not recommence
anew with regard to the repaired or replaced parts; rather, the
old warranty period shall continue to run. More extensive
claims, in particular claims for compensatory damages by pur-
chasers or third parties, shall be excluded. This does not affect
the rules of the product liability law.
The manufacturer shall bear the cost of employing the Truma
customer service for the removal of a malfunction under war-
ranty – in particular transportation costs, travelling expenses,
job and material costs, as long as the service is carried out by
an authorised Truma-Dealer.
Additional costs based on complicated removal and installation
conditions of the appliance (e.g. removal of furniture or parts
of the vehicle body) do not come under warranty.
Rollers carry 24 months warranty against manufacturing de-
fects. Rollers are, like the tyres on your caravan a consumable
item and the grit will eventually wear down. Also, the grit can
be damaged by sharp stones becoming embedded in your
caravan tyre: take care to remove sharp stones from your tyres
prior to using your Mover.
3. Raising the case of warranty
In the event of faults, in principle the Truma Service Centre is
to be notified: Truma Gerätetechnik GmbH & Co. KG,
Wernher-von-Braun-Straße 12, D-85640 Putzbrunn.
In other countries, respective service partners are available
(refer to address list). Complaints must be specified. In addi-
tion, the correctly completed warranty certificate must be pre-
sented or the Serial number of the appliance and the date of
purchase specified.
In order for the manufacturers to be able to determine whether
an incident subject to warranty has occurred, the end user
must, at his own risk, bring the device to the manufacturers or
send it to them.
In instances of the device being sent to the works, dispatch is
to be effected by freight transport. In cases under warranty, the
works shall bear the transport costs or the costs of delivery
and return. If the damage is deemed not to be a warranty case,
the manufacturer shall notify the customer and shall specify re-
pair costs which shall not be borne by the manufacturer; in this
case, the customer shall also bear the shipping costs.
