Bedienungsanleitung Verizon VZAccess Manager (Seite 56 von 68) (Englisch)

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Verizon Wireless VZAccess Manager55

When installing VZAccess

Manager, it was not able to

find the WWAN device

(wireless phone and cable or

1XEV-DO/1XRTT/CDMA PC

Card).

If using a wireless phone and cable make sure it is powered

ON and securely connected.

If using a wireless phone and cable, try powering it OFF, then

ON again.

If using a WWAN (1XEV-DO/1XRTT/CDMA) PC Card, try

removing it and reinserting it.

Identify any software that uses the serial port on your

computer or other USB devices (such as Microsoft Windows

CE services, ActiveSync and Palm HotSync) and exit all of

these programs. See

Turning Sync Applications On and Off

Make sure that the auto-answer feature of any fax software

you are using is disabled.

Check with your computer manufacturer to verify your serial

port or USB port is enabled and properly configured.

If using a USB cable be sure to follow the documentation

supplied with it to get it installed as a serial port or USB

modem, before installing the VZAccess Manager software. If

you have done this, also try disconnecting the USB cable from

the PC and the wireless phone, then reconnect it and try

again.

If you are using a NationalAccess capable wireless phone and

cable, verify the serial port speed setting on the phone is set to

19,200 or 115,200. If your serial port supports 115,200 or

230,400, VZAccess Manager will automatically set the phone

to the best speed setting. See your wireless phone's manual

for instructions on how to do this. If your wireless phone does

not have a speed setting, power it OFF, then ON again.

I get connected, but I can't get

to any web sites.

If you are using VPN (Virtual Private Networking) you may

require proxy settings on the BroadbandAccess,

NationalAccess and Quick 2 Net (14.4 kbps) connections if

you wish to access the Internet when connected to a corporate

network through VPN. To see if this is the case disconnect

from your VPN and see if you can access the Internet directly.

For additional information see

Turning Proxy Settings On and Off

If you are using a PC provided by your employer it's possible

they might be using Microsoft's Winsock Proxy or a similar

program that enforces Proxy settings without having to enter

any proxy settings in your web browser. If this is the case, you

will only be able to access the Internet when using VPN. To

access the Internet directly you will have to disable the

Winsock Proxy. Usually these applications have an icon in

Control Panel that allows turning them on and off. Check with

your Network Administrator if you think this might be the case.

An application may be causing a conflict with the Venturi

compression software. If you just installed an application

temporarily uninstall it and see if normal operation returns. For

details on resolving problems with Venturi see the

Venturi

Troubleshooting section.

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Verizon VZAccess Manager Seite 56

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