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2. All faulty phones under warranty will be replaced or repaired free of charge at
SAGEM SA's option (with the exclusion of repair of any other damage), once it has
been specified that the work required for the application of the warranty will be done
in a workshop and that the return costs (transport and insurance) of the phone to the
address to be indicated to it by the SAGEM SA after-sales service, whose phone
number will appear on the delivery note, will be charged to the customer. Subject to
essential legal provisions, SAGEM SA does not accept any warranty, explicit or
implicit, other than the warranty provided expressly in this chapter, nor shall SAGEM
SA accept responsibility for any immaterial and/or indirect damages (such as loss of
orders, loss of profit or any other financial or commercial damage) under the warranty
or not.
3. The acceptance of a phone under warranty demands that a purchase document
that is legible and without modification, stating vendor's name and address, date and
place of purchase, type of phone and IMEI, are attached to the warranty, and that the
information on the phone identification label is legible and that this label or any other
seal has not been tampered with. The warranty applies in normal conditions of use.
Prior to sending the phone for repair, it is the customer's responsibility to backup at
his expense the customized data stored in the phone (phonebook, settings). A list of
backup facilities can be provided by SAGEM SA on request. The responsibility of
SAGEM SA cannot be invoked if damage occurs to customer files, programs or data.
The information or operating elements and the contents of files will not be re-installed
in any case in the event of loss. SAGEM SA may decide, at its option, to repair the
phone with new or reconditioned parts, replace the phone with a new phone or, in
any dispute, a phone in good working condition. During its work SAGEM SA reserves
the facility to make, where necessary, any technical modifications to the phone where
these modifications doe not adversely affect its initial purpose. Faulty parts to be
replaced during a repair under warranty will become the property of SAGEM SA. The
phone repair and standstill time during the warranty period may not lead to an
extension of the warranty period as stated in article 1 above, provided no other vital
provisions have been agreed. The application of the warranty is subject to the full
payment of the sums due for the phone when the request for support is made.
