INTRODUCTION
29
In the United States
Volvo Cars of North America, LLC
Customer Care Center
1 Volvo Drive, P.O. box 914
Rockleigh, New Jersey 07647
1-800-458-1552
www.volvocars.com/us
In Canada
Volvo Cars of Canada
National Customer Service
9130 Leslie Street
Richmond Hill, Ontario L4B 0B9
1-800-663-8255
www.volvocars.com/ca
Volvo ID
A Volvo ID can be used to access a number of
on-line services
2
Creating a Volvo ID
A Volvo ID can be created in two ways:
Using the Volvo ID app
1. If you have not already done so, download
the Volvo ID app from the
Remote update
service.
2. Start the app and register a personal email
address.
3. Follow the instructions that will be sent auto-
matically to this email address.
> A Volvo ID has now been created and has
been automatically registered to the vehi-
cle. The Volvo ID services available can
now be used.
Using the Volvo On Call (VOC) app
1. Download the latest version of the VOC app
to your cell phone from e.g., the App Store,
Windows Phone or Google Play.
2. Start the app and create a Volvo ID on the
start page.
3. Register a personal email address and then
follow the instructions that will be sent auto-
matically to this address.
Registering your Volvo ID to the vehicle
If your Volvo ID was created using the Volvo On
Call mobile app, the ID has to be registered to
the vehicle:
1. With the vehicle connected to the Internet,
download the Volvo ID app from the
Remote
update service in the center display's App
view. See also the article "Downloading,
updating and uninstalling apps."
2. Start the app and enter your Volvo ID.
3. Follow the instructions that will be sent auto-
matically to the email address linked to your
Volvo ID.
> Your Volvo ID is now registered to the
vehicle and the Volvo ID services available
can be used.
Advantages of having a Volvo ID
•
Only one user name and password are
required to access online services.
•
If you change a user name or password for
one of the online service (e.g., VOC), it/they
will also be automatically changed for the
other services.
Related information
•
Downloading, updating and uninstalling apps
(p. 424)
•
Connecting to the Internet (p. 421)
2
These services vary and may be subject to change. Consult your Volvo retailer.
