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Troubleshooting
There are many different software issues that can be troublesome to an Android device/tablet including your
FileMate Clear. It is important to know where to go for support when trouble happens.
There are two distinct types of issues:
Hardware
Software
Hardware is a typically an issue with the workmanship of the device and is covered under the terms of the
warranty. Here are some examples that include but are not limited to:
Wi-Fi Antenna Radio will turn on, but then will immediately turn off
The tablet will not power on even though it is charging and there is no physical damage to the tablet or
its ports and it has not been dropped.
The camera is not functional
The wall charger or the accessories that were supplied are defective and not due to physical damage
The screen will not turn on or has pixel issues.
The tablet reboots after a factory data reset or is constantly rebooting into a power cycling loop after a
factory data reset with no physical damage.
