Xerox DocuMate 4440
User’s Guide
160
Problem: Why does my scanner not function after performing a system restore on Windows XP or
Windows Vista?
The system restore process may have corrupted some of the driver components. It is recommended
that you reinstall your scanner driver. Please refer to Uninstalling the Scanner and One Touch Software
on page 164 for installation instructions.
Problem: Why won’t my scanner buttons work after scanning with Windows Image Acquisition
(WIA)?
After performing a scan using the WIA interface you must close the application you were using before
scanning with the buttons on the scanner. This does not occur when scanning using the TWAIN or ISIS
interface.
Problem: Why won’t my scanner work after the computer has been sitting idle for several hours?
To resolve the problem, simply turn off the scanner power then turn it back on again.
This may occur after Windows goes into power saving mode to “hibernate” the computer into a low
power state. When you move your mouse or type on the keyboard it “wakes” the computer back up and
restores full power to the system. This power fluctuation during the computer’s hibernating period may
sometimes cause the scanner to lose communication to the computer.
Problem: The installation will not complete successfully. If installation finishes, the scanner’s
One Touch options do not seem to work properly.
A likely cause is that some driver programs are already installed on your computer for another scanner.
Or you previously had another Visioneer or Xerox scanner and that driver program is still on your
computer. They are interfering with the installation and One Touch options, and you need to remove
those other drivers and re-install your Xerox DocuMate 4440 scanner. Please see the documentation
that you received with the other scanner for the steps to remove its driver programs.
Problem: My computer keeps giving me out of hard drive space error messages.
The minimum requirement of 350MB free hard drive space is for the installation of the software and
basic, low resolution, scanning. High resolution scans result in files that can be over 1 gigabyte in size.
Free up some space on your hard drive for the software to be able to save the scanned images.
Problem: When using "Create single image files" not all of the pages scanned are sent to the
destination I chose. Where are they?
There are a limited number of times that an application can open. When "Create single image files" is
selected and you are scanning to a destination application, each side of the page scanned will open a
new instance of that application. If you want to have an image open in an application immediately,
limit your scan batch to less than 5 pages.
Alternatively, you can set your destination to be a folder location on your computer or network using
"Transfer to Storage". Select any file format and then scan a large batch of papers. At the end of
scanning, the driver will immediately save all pages scanned to that folder location without opening an
application.
Problem: I have selected "Skip Blank Originals" but not all of the blank pages have been removed.
Why are there still blank pages in the file?
