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Troubleshooting

Xerox WorkCentre 3315DN/3325DN/3325DNI

User Guide

210

Common Linux Problems

Condition Suggested Solutions

The machine does not print. • Check if the printer driver is installed on your system. Open the Unified

Driver Configurator and switch to the Printers tab in the Printers

configuration window to look at the list of available machines. Make

sure that your machine is displayed on the list. If not, open the Add new

printer wizard to set up your machine.

• Check if the machine is started. Open the Printers configuration

window and select your machine from the printer list. Look at the

description in the Selected printer pane. If its status contains Stopped,

press the Start button. Normal operation of the machine should be

restored. The “stopped” status might be activated if problems in

printing occurred. For instance, this could be an attempt to print a

document when the port is being used by a scanning application.

• Ensure the port is not busy. Since functional components of the

machine (printer and scanner) share the same I/O interface (port),

simultaneous access of different “consumer” applications to the same

port is possible. To avoid possible conflicts, only one of them at a time is

allowed to gain control over the machine. The other “consumer” will

encounter a “device busy” response. You should open the Ports

Configuration window and select the port assigned to your machine. In

the Selected port pane you can see if the port is occupied by some

other application. If this is the case, you should either wait for

completion of the current job or press the Release port button.

• Check if your application has a special print option such as “-oraw”. If

“-oraw” is specified in the command line parameter, then remove it to

print properly. For Gimp front-end, select the “print” -> “Setup printer”

and edit command line parameters in the command item.

• The CUPS (Common Unix Printing System) version distributed with SuSE

Linux 9.2 (cups-1.1.21) has a problem with ipp (Internet Printing

Protocol). Use the socket printing instead of ipp or install a later version

of CUPS (cups-1.1.22 or higher).

The machine does not print

whole pages, and output is

printed on half the page.

• It is a known problem that occurs on version 8.51 or earlier of

Ghostscript, 64-bit Linux OS.The problem is solved in AFPL Ghostscript v.

8.52 or above. Download the latest version of AFPL Ghostscript from

http://sourceforge.net/projects/ghostscript/ and install it to solve this

problem.

Cannot scan via Gimp

Front-end.

• Check if the Gimp Front-end has Xsane: Device dialog. on the Acquire

menu. If not, you should install the Xsane plug-in for Gimp on the your

computer. You can find the Xsane plug-in package for Gimp on the Linux

distribution CD or the Gimp home page. For detailed information, refer

to the ‘Help for Linux’ distribution CD or the Gimp Front-end application.

• If you wish to use another kind of scan application, refer to the

application’s Help files.

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