General Care and Troubleshooting WorkCentre
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5845/5855/5865/5875/5890
User Guide 675
Troubleshooting
Avoiding Poor Quality Output
A variety of situations can affect the quality of your output. For optimal performance, ensure the
following guidelines are followed:
• Do not position the device in direct sunlight or near a heat source such as a radiator.
• Avoid sudden changes in the environment surrounding the device. When a change occurs,
allow the device at least two hours to adjust to its new environment, depending on the extent
of the change.
• Follow routine maintenance schedules for cleaning areas such as the document glass and
touch screen.
• Always set the edge guides in the paper trays to the size of the media in the tray and ensure
the screen is displaying the correct size.
• Ensure paper clips and paper debris do not contaminate the device.
Note: If your copy or ID card copy output seems a little pale, check your System Administrator has
not enabled the Toner Saver feature.
More Information
Cleaning the Document Glass and Constant Velocity Transport Glass
Storing Paper and Other Media
Understanding Faults
There are different categories of faults that can occur on your device and different ways in which
they are identified depending on the type of fault occurring. This section gives an overview of the
different types of faults and the way that faults are displayed and recorded.
Your device has three fault types.
•Hard Down faults
• User Clearable faults
• Status Messages
Within each fault type there are subgroups of fault categories relating to the effect the fault has on
the device operation. The fault display generated for each fault depends on the category of that
fault.
If rebooting the device does not resolve the problem, use the instructions on this site to identify and
solve the problem. If you still cannot fix the problem, contact the Xerox Support Center for advice.
