General Care and Troubleshooting WorkCentre
®
5845/5855/5865/5875/5890
User Guide 677
Fault Displays
All faults that affect the users of the device are presented to the user as either an Interrupting Fault
or a Non-Interrupting Fault.
Interrupting Fault
Interrupting faults are presented if the associated fault affects the entire device, where the device
is not capable of accepting input or output. They are also presented if the associated fault affects
the currently selected document service but does not affect another service, which can still be used.
The type of fault screen presented depends on the type of fault occurring. Some fault displays
present the user with fault recovery options. A selection of buttons allow you to choose a fault
recovery option.
When an interrupting fault window is displayed, any status messages associated with the displayed
fault are presented in the Status Message area.
Non-Interrupting Fault
Non-Interrupting fault displays consist of messages displayed in the Status Message area. They do
not affect the successful completion of a job from the current pathway. For example, if the user is
running a Copy job and a fault occurs with faxing, then a non-interrupting fault display is presented.
Both Interrupting and Non-Interrupting fault displays are generated automatically by the device
and are displayed in the fault logs. Once the conditions which resulted in the fault display being
generated have been resolved, the display is removed.
Fault Logs
Fault information can be accessed using the Machine Status button.
Machine Status provides information about the device, the status of the paper trays, consumables
and any current faults. Usage counters are also available.
The Active Messages tab displays fault listings and the device error logs.
The faults are separated into Faults, Alerts and Fault History.
• Faults this option displays a list of any current faults on the device. Each fault can be selected
for further information and instructions.
• Alerts this option displays a list of all the current fault messages associated with the current
device status and faults.
• Fault History this is a log of the last 20 faults occurring on the device. The fault code associated
with each fault and the date and time a fault occurred is displayed. It also displays the device
image count at the time each fault occurred and any relevant paper or document size
information.
More Information
Viewing Alert Messages using the Machine Status Menu
Viewing Faults using the Machine Status Menu
