General Care and Troubleshooting WorkCentre
®
5845/5855/5865/5875/5890
User Guide 679
Documents will not feed through the document feeder
• Ensure the originals are in good condition.
• Check nothing is resting on the document feeder cover.
• Ensure that all staples or paper clips have been removed from the originals.
• Ensure the document feeder is not filled above the MAX line.
• Check to see if the document set is fully inserted into the document feeder.
• Ensure that the edge guides are adjusted to touch the sides of the originals.
• Check for obstructions or paper debris in the document feeder.
• Ensure that the document feeder cover is closed.
• Check that the device is Ready as indicated by a message on the touch screen.
If everything appears correct but the problem persists turn the device off, wait 2 minutes and then
switch it back on again.
More Information
Loading Documents
Powering the Device Off
Powering the Device On
Repeated paper jams, misfeeds or multi sheet feeds
If you clear a jam only to see the device jam again, there are some steps you can try before
contacting the Xerox Support Centre.
1. Check the paper path for obstructions. If paper repeatedly jams at the same place, check the
path immediately after that position in case part of a jammed sheet is still blocking the path.
2. Make certain that all the handles and levers are in the correct (home) position. The red flashes
behind the jam clearance handles and levers should not be visible. Follow the instructions
displayed on the touch screen.
3. Check that the touch screen is displaying the correct size for the paper in use.
4. Ensure that the paper tray is not filled above the MAX line.
5. Ensure that the edge guides are adjusted to touch the sides of the paper.
6. Flip the paper over in the paper tray.
7. Load fresh paper.
If everything appears correct but the problem persists turn the device off, wait 2 minutes and then
switch it back on again.
More Information
Storing Paper and Other Media
Loading Tray 1 and Changing the Tray Settings
Loading Tray 2 and Changing the Tray Settings
Loading Tray 3
Loading Tray 4
Loading Tray 5 (Bypass Tray) and Changing the Tray Settings
Loading Tray 6
Powering the Device Off
Powering the Device On
