General Care and Troubleshooting WorkCentre
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User Guide 713
Creating a Booklet Layout using the XPS Print Driver
Folding Booklets using the Mac Print Driver
The output is blank
• Ensure the originals are loaded either face up in the document feeder or face down on the
document glass in the top right position.
• Ensure the Xerographic Module is seated and turning correctly.
More Information
Loading Documents
Replacing the Print Cartridge
There are streaks, lines or spots on the prints
• Clean the document glass and, if using the document feeder, also clean the Constant Velocity
Transport glass (the thin strip of glass to the left of the document glass), especially near the
plastic ramp on the glass.
• Clean the white underside of the document feeder/document cover.
• Clean the document feeder roller.
• Clean the halo guide.
• Clean the Charge Scorotron and Transfer Corotron, if available on your device.
• Check the paper tray guides are against the paper stack.
• Run the job from the document glass.
• Check the quality of the original. Use Edge Erase to remove lines from the edges of the
document.
• Use the Background Suppression feature.
• Load fresh paper.
• Do not use heavily embossed paper.
More Information
Erasing Edges from Copies
Setting the Background Suppression for Copies
Cleaning the Control Panel, Touch Screen, Document Feeder and Output Trays
Cleaning the Document Glass and Both Constant Velocity Transport Glass Strips
Image Loss
• When copying a document from a larger paper size to a smaller size, use Auto% to reduce the
image onto the smaller size.
• Use reduction i.e. copy at 90% instead of 100%.
• Use the Auto Center feature and run the job again.
• If scanning from the document glass use Original Size to define the document size, refer to
Original Size in the Copy section. Register the document in the top left corner and copy with the
cover down.
• Do not use heavily embossed paper.
• Check the print settings are correct (especially if you are printing from a PDF document).
