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WIFI FAQ
Which Wi-Fi protocols are supported?
The Wi-Fi adapter installed supports Wi-Fi b/g/n for European countries.
Which settings need to be congured in the router software?
The following router settings are required: 2.4 GHz enabled, Wi-Fi b/g/n,
DHCP and NAT activated.
Which Version of WPS is supported?
WPS 2.0 or higher. Check the router documentation.
Are there any dierences between using a smartphone (or tablet) with
Android or iOS?
You can use whichever operating system you prefer, it makes no dierence.
Can I use mobile 3G tethering instead of a router?
Yes, but cloud services are designed for permanently connected devices.
How can I check whether my home Internet connection is working and
wireless functionality is enabled?
You can search for your network on your smart device. Disable any other
data connections before trying.
How can I check whether the appliance is connected to my home
wireless network?
Access your router conguration (see router manual) and check whether
the appliance’s MAC address is listed on wireless connected devices page.
Where can I nd the appliance’s MAC address?
There is a sticker showing the SAID and MAC addresses on the glass.
The MAC address consists of a combination of numbers and letters starting
with “88:e7“.
How can I check whether the appliance’s wireless functionality is
enabled?
Use your smart device and the Home Net app to check whether the
appliance network is visible and connected to the cloud.
Is there anything that can prevent the signal reaching the appliance?
Check that the devices you have connected are not using up all the
available bandwidth.
Make sure that your Wi-Fi-enabled devices do not exceed the maximum
number permitted by the router.
How far should the router be from the appliance?
Normally the Wi-Fi signal is strong enough to cover a couple of rooms,
but this very much depends on the material the walls are made of. You
can check the signal strength by placing your smart device next to the
appliance.
What can I do if my wireless connection does not reach the appliance?
You can use specic devices to extend your home Wi-Fi coverage, such as
access points, Wi-Fi repeaters and power line bridges (not provided with
appliance).
How can I nd out the name of and password for my wireless network?
See the router documentation. There is usually a sticker on the router
showing the information you need to reach the device setup page using
a connected device.
What can I do if my router is using the neighbourhood Wi-Fi channel?
Force the router to use your home Wi-Fi channel.
TROUBLESHOOTING
Check that the electricity supply has not been shut o.
If you cannot to turn the hob o after using it, disconnect it from the power
supply.
If alphanumeric codes appear on the display when the hob is switched on,
consult the following table for instructions.
Please note: The presence of water, liquid spilled from pots or any objects
resting on any of the hob buttons can accidentally activate or deactivate
the control panel lock function.
DISPLAY CODE DESCRIPTION POSSIBLE CAUSES SOLUTION
F0E1
Cookware is detected but it is not
compatible with requested operation. The cookware is not well positioned on
the cooking zone, or it is not compatible
with one or more cooking zones.
Press On/O button twice to remove the
F0E1 code and restore the functionality
of the cooking zone. Then, try to use the
cookware with a dierent cooking zone, or
use dierent cookware.
F0E7 Wrong power cord connection. The power supply connection is not
exactly as indicated in “ELECTRICAL
CONNECTION“
paragraph
.
Adjust the power supply connection
according to “ELECTRICAL CONNECTION“
paragraph
.
F0EA
The control panel switches o because
of excessively high temperatures. The internal temperature of electronic
parts is too high. Wait for the hob to cool down before using
it again.
F0E9 The cooking zone turns o when the
temperatures are too high. The internal temperature of electronic
parts is too high. Wait until the cooking area has cooled o
before using it again.
F0E2, F0E4, F0E6,
F0E8, F0EC, F1E1,
F2E1, F6E1, F6E3,
F7E5, F7E6
Disconnect the hob from the power supply.
Wait a few seconds then reconnect the hob to the power supply.
If the problem persists, call the service centre and specify the error code that appears on the display.
d E
[when the hob is off]
The hob does not switch heat up.
The functions do not come on. DEMO MODE on.
Follow the instructions in the “DEMO
MODE“ paragraph.
Wi-Fi LED: On (xed)
REM LED: blinks slowly
(1s On/1s O)
The hob does not work.
Buttons are not responding.
Software update is running (it can take
more than 1 hour).
Wait for the update to nish before using
the hob again.
e.g.
:
The hob does not allow a special
function to be activated. The power regulator limits the power
levels in accordance with the maximum
value set for the hob.
See paragraph “Power management“.
e.g.
[
Power level lower than
level requested
]
The hob automatically sets a minimum
power level to ensure that the cooking
zone can be used.
The power regulator limits the power
levels in accordance with the maximum
value set for the hob.
See paragraph “Power management“.
EN
21

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