10
Our General Conditions
In accordance with the Belgian legal provisions, we must pr
and Use. We have tried to make a simple and comprehensible version of these conditions. However, if you
encounter any difculties with these conditions, do not hesitate to contact our customer service :
Service clients Carrefour Mobile,
POSTBOX 100 011, 1170 Brussels
email : info@carref
1. General - Denitions
The following meanings apply in these General Conditions:
• Gener
supplied when the starter kit was purchased and can also be consulted on the following website:
www.carrefour.eu/mobile;
• CARREFOUR: société anonyme CARREFOUR BELGIUM, which has its registered ofce at 1140 Evere,
avenu
• SIM card: the card which has to be inserted into a mobile telephone in order to enable it to access the
Carrefour Mobile Network Services. The car
Network;
• Client: the individual who uses the Carrefour Mobile Network Services;
• Contract: the contractual r
Carrefour Mobile Network Services. The contr
available on www.carrefour.eu/mobile ; the contr
charges; the contract may only be enter
any kind;
• P
• P
the Carrefour Mobile Network Services via his SIM Car
• T
card”) or in any other form intr
• Carref
• C
vi
• SMS: ref
characters via a GSM.
2. Connection and activation procedures
2.1. The Client can access the Carrefour Mobile Network Services by buying a starter kit consisting of a SIM
card and a pre-paid pay-as-you-go car
2.2. Prepaid pay-as-you-go card
2.2.1. The prepaid pay-as-you-go card gives the Client dir
Services up to the prepaid amount. More detailed inf
website www.carrefour.eu/mobile.
2.2.2. The Client can make calls thanks to the mobile telephony number (GSM or MSDSIN number) given
to him until the prepaid pay-as-you-go card has been completely used up or the GSM number has been
permanently lost as a result of the application of article 3.2. of these Generals Conditions. The Client can
receive calls as long as CARREFOUR has not withdrawn the Client’s GSM number in accor
3.2. of these General Conditions.
2.2.3. The call credit is valid for six months fr
Any call credit not used during this six month period will be forf
reimbursement of call credit, even in the event of application of article 3.2. of these Gener
2.2.4. The Client accepts that his identity is not known to CARREFOUR therefor
be obliged to send the Client inf
ormation of any kind based on these General Conditions. The Client may
request the General Conditions fr
email to info@carref
2.3. Activation
The Client activates the SIM card provided by CARREFOUR by f
contained in the user manual provided with the SIM card and also available on the website
www.carrefour.eu/mobile
3. Services, obligations and liability of CARREFOUR
3.1. Roaming and international calls CARREFOUR offers the Client the possibility of making or receiving
calls from certain countries other than Belgium (“roaming”) or of making calls fr
foreign networks (international calls). The list of these countries and the prices charged f
services and international calls is available from CARREFOUR or on the website www.carr
and is regularly updated based on agreements enter
purpose.
3.2. Call number
3.2.1 A mobile telephone number (GSM number) shall be allocated to the Client. The Client does not have
the right to demand or retain a specic number unless the Client transf
telephony operator to the Carref
him originally by the said other operator.
3.2.2 The Client is not entitled to subsequently amend the GSM number allocated to him.
3.2.3 The Client accepts that the GSM number and/or prepaid credit shall be permanently lost if the Client
fails to comply with the conditions specically set out by CARREFOUR and made known to the Client via the
website www.carrefour.eu/mobile , text or other communication techniques. In particular, CARREFOUR
reserves the right to terminate the contr
6 months after making/sending the last chargeable call or text message (use meaning to make a call or
send a text message). The Client is deemed to have accepted these specic conditions by virtue of having
purchased a starter kit or T
3.2.4 In the event of the contract being terminated pursuant to article 3.2.3 above, the Client shall be
informed by two text messages (the rst one month prior to the end of the contract and the second one
week prior to the end of the contract) of the possibility of retaining his GSM number as part of mobile
number portability (MNP), by taking the necessary steps within the deadline. If he fails to do this,
the Client shall lose his number permanently.
3.3. CARREFOUR’s obligations
3.3.1. CARREFOUR will do all it can to ensure the security and reliability of the Carr
and the proper operation of the Carr
perfect operation of the Carr
Mobile Network does not cover the whole of the territory and population of Belgium and (II) radio signals
can be obstructed by external factors such as buildings, vegetation or topogr
phone used.
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