A program stops responding
A program crashes repeatedly
End the program —
1. Press <Ctrl><Shift><Esc> simultaneously.
2. Click Applications.
3. Click the program that is no longer responding.
4. Click End Task.
Check the software documentation —
If necessary, uninstall and then reinstall the program.
A program is designed for an earlier Microsoft Windows operating system
Run the Program Compatibility Wizard —
The Program Compatibility Wizard configures a program so it runs in an environment similar to non-Windows XP operating system environments.
1. Click the Start button, point to All Programs® Accessories, and then click Program Compatibility Wizard.
2. In the welcome screen, click Next.
3. Follow the instructions on the screen.
A solid blue screen appears
Turn the computer off —
If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds
until the computer turns off. Then restart your computer.
Dell MediaDirect problems
Check the Dell MediaDirect help file for information —
Click the question mark icon at the bottom of the Dell MediaDirect screen to access Help.
To play movies with Dell MediaDirect, you must have a DVD drive and the Dell DVD Player —
If you purchased a DVD drive with your computer, this software should already be installed.
Video Quality problems —
Turn off the Use Hardware Acceleration option. This feature takes advantage of the special processing in some graphics cards to reduce processor
requirements when playing DVDs and certain types of video files.
