Appendix D: Limited Warranty
Hardware
The manufacturer warrants its products to be free of defects in workmanship and materials, under
normal use and service, for a period of 12 months from the date of purchase from the
manufacturer or its authorized reseller, and for the period of time specified in the documentation
supplied with each product.
Should a product fail to be in good working order during the applicable warranty period, the
manufacturer will, at its option and expense, repair or replace it, or deliver to the purchaser an
equivalent product or part at no additional charge except as set forth below. Repair parts and
replacement products are furnished on an exchange basis and will be either reconditioned or new.
All replaced products and parts will become the property of the manufacturer. Any replaced or
repaired product or part has a warranty of ninety (90) days or the remainder of the initial warranty
period, whichever is longer.
The manufacturer shall not be liable under this warranty if its testing and examination disclose
that the alleged defect in the product does not exist or was caused by the purchaser’s or any third
party’s misuse, neglect, improper installation or testing, unauthorized attempt at repair or
modification, or any other cause beyond the range of the intended use, or by accident, fire,
lightning, or other hazard.
Software
Software and documentation materials are supplied “as is,” without warranty as to their
performance, merchantability, or fitness for any particular purpose. However, the media
containing the software is covered by a 90-day warranty that protects the purchaser against failure
within that period.
Limited Warranty Service Procedure
Any product (1) received in error, (2) received in a defective or non-functioning condition, or (3)
exhibiting a defect under normal working conditions, can be returned to the manufacturer by
following these steps:
1. Prepare the following in printed or electronic form:
• Dated proof of purchase
• Product model number and quantity
• Product serial number
• Precise reason for return
• Your name, address, email address, phone number, and fax number
2. Inform the distributor or retailer.
3. Ship the product back to the distributor/retailer with freight charges prepaid. The
purchaser must pay the cost of shipping from the distributor/retailer to the manufacturer.
Any package sent C.O.D. (Cash On Delivery) will be refused.
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