You have the option to export data using any custom date range. Data options to include in the
exported file are:
Body: Includes weight, BMI, fat, blood pressure (average for the day), heart rate (average for
each tracker, such as Resting), and glucose readings for each date.
Foods: Contains total calories, fat, fiber, carbs, sodium, protein, and water for each date.
*CAUTION: There will be an individual tab for each date containing food information, so you
may want to download a week or a month of data at a time as opposed to doing a couple of years
all at once.
Activities: Contains your calories burned, steps, distance, minutes sedentary, lightly active,
fairly active, very active, activity calories, and active score for each date.
Sleep: Contains minutes asleep, minutes awake, number of awakenings, and time in bed for
each date.
Use the XLS file format if you want to view the data in Microsoft Excel. Otherwise, use the CSV
(comma-separated values) file format.
Support
Troubleshooting
My data is not syncing to the website.
If your data has never synced, make sure you followed all the instructions in the Getting
Started section (install software and set up Tracker).
If you still can't sync, try pointing the computer to the drivers manually:
Unplug and replug the base station into your computer. The Add New Hardware Wizard
dialog should open.
Please select Advanced and point the wizard to the following location:
Windows XP, Vista 32 bit, Windows 7 32 bit: c:\program files\fitbit\base station
Vista 64 bit, Windows 7 64 bit: c:\program files (x86) \fitbit\base station
Make sure the base station is plugged in and try unplugging and replugging the base station.
Follow the instructions in the The Fitbit Data Uploader - Service(#client-service) section
to verify the service is running.
Follow the instructions in the Upgrading the Desktop Client(#upgrade) section to make
sure your software is up to date.
Most corporate firewalls will block the data transfer with our servers. Try setting up your base
station on a personal computer with internet access.
If all else fails, restarting your computer can solve many problems.
If your problems persist, please contact support(
http://help.fitbit.com/customer/portal/emails/new ) .
My Tracker seems to be frozen.
Place the Tracker on the base station. If the Tracker is functioning correctly, the battery
indicator should display.
Most Tracker-related problems can be solved by restarting the Tracker. To do this:
1. Place your Tracker on the base station (with it plugged in and the computer on).
2. Using a pen tip or a paper clip, push the button on the bottom of the base station.
3. The Tracker should restart and display the firmware version (ex. FITBIT 2.27).
My numbers reset to 0 during the day.
Verify that you are not in sleep/recording mode (display is flashing). When in
sleep/recording mode, your numbers displayed will be your steps, distance, and calories
since you entered sleep mode. Upon exiting sleep mode, you will resume seeing your daily
totals.
