Make sure your time zone settings are correct (from the dashboard, click on the Edit profile
link near your picture).
The Tracker keeps falling out of the provided wristband when I sleep.
If you were clipping your Tracker to the pocket, try inserting the Tracker all the way inside the
pocket.
If you still have problems with the Tracker falling out, insert the Tracker all the way into the
pocket and turn it sideways.
The display on my Tracker is no longer visible.
If your Tracker has been charging but the display won't light up, please update your firmware to
the latest version.
For Windows:
Right click on the Fitbit icon on the system tray on the lower right of the screen
(diamond-shaped icon)
Hover over Fitbit, then select About
An About Box will pop up. Click on the Upgrade Firmware link text in the lower left
of the box. DO NOT click on OK
Follow the instructions that appear. Do not move the Tracker until the entire process is
complete.
Do not press the button on the Tracker or close the update dialog until the entire process
completes.
For Mac:
Download the latest Mac client(http://domain.com/start?platform=mac)
Install latest client version
Close the Fitbit Tracker setup page
Update the firmware
Open a Finder window.
Navigate to Applications > Utilities.
Double-click on the Terminal application to open it. A terminal window appears.
Now enter: FB_OPEN_MODE="userFirmwareUpdate"
/Applications/Fitbit.app/Contents/MacOS/Fitbit
The Fitbit application will launch and upgrade your firmware
Do not close the terminal window until after you have quit the Fitbit application.
After the update, reset the Tracker. Place it on the base station then press the button
on the bottom of the base station using a toothpick, pen tip, or paper clip.
Support
Fitbit staff and other users are available on our forums:
http://www.fitbit.com/forums(http://www.fitbit.com/forums) . You can ask questions, get
help, learn about the newest features to be added to the Fitbit site, and suggest foods and brands you
would like us to add to our ever growing food database. You should also check out our FAQ, which is
regularly updated at http://www.fitbit.com/faq( http://help.fitbit.com ) .
We can be reached directly via email. Please contact support(
http://help.fitbit.com/customer/portal/emails/new ) . We try to answer all emails as quickly as
possible, typically within 24 hours (hopefully much less). The only exception is Sunday and major
holidays when we have reduced staffing.
