Cell phone issues
Possible solutionPossible causeIssue
Refer to your device's manual about
audio adjustments.
The audio control
settings on your cell
phone may be affecting
SYNC performance.
A lot of background
noise during a phone
call.
Try switching off your cell phone,
resetting it or removing the battery,
then trying again.
Possible cell phone
malfunction.
During a call, I can hear
the other person but
they cannot hear me.
Make sure that the microphone for
SYNC is not set to off.
Check your cell phone's compatib-
ility.
This is a cell phone-
dependent feature.
SYNC is not able to
download my phone-
book.
Try switching off your cell phone,
resetting it or removing the battery,
then trying again.
Possible cell phone
malfunction.
Try pushing your phonebook
contacts to SYNC by selecting the
option to add.
You must switch on your cell phone
and the automatic phonebook
download feature on SYNC.
Try pushing your phonebook
contacts to SYNC by selecting the
option to add.
Limitations on your cell
phone's capability.
The system says
"Phonebook down-
loaded" but my SYNC
phonebook is empty or
is missing contacts.
If the missing contacts are stored
on your SIM card, try moving them
to your cell phone's memory.
Remove any pictures or special ring
tones associated with the missing
contact.
You must switch on your cell phone
and the automatic phonebook
download feature on SYNC.
Check your cell phone's compatib-
ility.
This is a cell phone-
dependent feature.
I am having trouble
connecting my cell
phone to SYNC.
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C-MAX (CEU) Vehicles Built From: 16-03-2015 Vehicles Built Up To: 19-07-2015, CG3642en enGBR, Edition date: 02/2015, First Printing
SYNC™ 2
