Cell phone issues
Possible solutionPossible causeIssue
Text messages from WhatsApp and
Facebook Messenger are not
supported.
Your cell phone must support
downloading text messages
through Bluetooth to receive
incoming text messages.
This is a cell phone-
dependent feature.
Audible text messages
do not work on my cell
phone.
Access the text messaging menu of
SYNC to see if your cell phone
supports the feature. Press the
PHONE button and then scroll and
select the option for text
messaging, then press OK.
Because each cell phone is
different, refer to your device's
manual for the specific cell phone
you are pairing. In fact, there can be
differences between cell phones
due to brand, model, service
provider and software version.
This is a cell phone limit-
ation.
USB and media issues
Possible solutionPossible causeIssue
Try switching off the device, resetting
it or removing the battery, then trying
again.
Possible device
malfunction.
I am having trouble
connecting my device.
Make sure you are using the manufac-
turer's cable.
Make sure correctly insert the USB
cable to the device and your vehicle's
USB port.
Make sure that the device does not
have an auto-install program or
active security settings.
397
C-MAX (CEU) Vehicles Built From: 16-03-2015 Vehicles Built Up To: 19-07-2015, CG3642en enGBR, Edition date: 02/2015, First Printing
SYNC™ 2
