• Off with voice reminder provides a
display and voice reminder when the
mobile phone connects and your
vehicle starts.
• Off without voice reminder provides a
display reminder only without a voice
reminder when the mobile phone
connects.
To Make Sure That Emergency
Assistance Works Correctly:
• SYNC must have power and be working
correctly at the time of the collision and
during feature activation and use.
• The emergency assistance feature
must be set to on prior to the incident.
• You must have a mobile phone
connected to SYNC.
• In certain countries it may be necessary
to have a valid and registered SIM card
with credit in order to place and
maintain a 112 call.
• A connected mobile phone must have
the ability to make and maintain an
outgoing call at the time of the
incident.
• A connected mobile phone must have
adequate network coverage, battery
power and signal strength.
• Your vehicle must have battery power
and be located in a European country
or region where SYNC emergency
assistance can call the local
emergency services. See your regional
Ford website for details.
In the Event of a Collision
Note: Not every collision will deploy an
airbag or activate the fuel cut-off switch
(which may activate emergency
assistance). However, if emergency
assistance is triggered, SYNC tries to
contact the emergency services. If a
connected mobile phone is damaged or
loses connection to SYNC, SYNC searches
for and tries to connect to, any available
previously paired mobile phone and will
attempt to make an emergency call to 112.
Before making a call:
• If the call has not been cancelled and
a successful call is made, the
introductory message is played first for
the emergency operator, followed by
hands-free communication between
your vehicle occupant and the
operator.
• SYNC provides a short window of time
(approximately 10 seconds) to cancel
the call. If the call is not cancelled
SYNC will attempt to dial 112.
• SYNC says the following, or a similar
message: "SYNC will attempt to make
an emergency call. To cancel the call,
please choose cancel from the screen
or press the hang up button".
During a call
• Emergency assistance uses vehicle
GPS or mobile network information
when available to determine the most
appropriate language to alert the
emergency operator of the collision
and deliver the introductory message.
Which may include your vehicles GPS
coordinates.
• The language used to interact with your
vehicle occupants is pre-selected by
the user for all SYNC functions and
may differ from the language used by
SYNC to deliver information to the
Emergency Operator.
318
SYNC
