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Problem Reason Easy solution
The used tool is blocked
and/or the overload pro-
tection is active.
Immediately unplug the machine. Check, if any parts of
your food are clamped between the mixing bowl and
mixing tool. Check, if any hard or fibrous parts block the
processing tools of the mincer (see: ‘Using the Mincer
/ Removing Obstacles’). Remove the obstacle. Leave
the machine cool down for approx. 20 minutes. Then try
again. Chop or grind very hard ingredients (e.g. nuts).
Remove any extremely hard and fibrous parts of your
food (e.g. bones, tendons, seeds, hard shells), before
processing your food.
Using the Mixing System
It seems impossible to
fix the mixing tool at the
drive shaft of the mixing
drive and/or the mixing
tool falls off the mixing
drive.
The mixing tool is not in
correct orientation.
There is a groove at the shaft of the mixing tool, that
must be slipped onto the securing pin at the drive shaft.
Turn the mixing tool accordingly.
Another tool is assembled
already at the mixing
drive.
Wire whisk and scraper beater can only be assembled
separately from the other mixing tools. Remove the atta-
ched mixing tool. Then try again.
You do not push the
mixing tool upwards suf-
ficiently.
Springs at the drive shaft of the mixing drive push the
mixing tool downwards. For assembling or disassembling,
you must push the mixing tool upwards sufficiently high.
While doing so, turn the mixing tool until it settles firmly
and cannot fall out.
The mixing drive stopped
in an unfortunate orien-
tation.
The kneading tools (dough hook and dough paddle) can
be assembled in combination. However, it may occur that
the mixing drive stops in a position that makes it impos-
sible to assemble the second kneading tool. In this case,
assemble the first kneading tool at the other drive shaft.
Then and try again.
The motor stopped sud-
denly and/or the motor
does not operate.
The used mixing tool is
blocked. Perhaps, the over-
load protection is active.
Immediately unplug the machine. Remove the obstacle.
Cut or chop very hard food (e.g. nuts) to smaller pieces.
Wait for approx. 20 minutes. Then try again.
The mixing bowl is over-
filled or the mixture is too
heavy for the assembled
mixing tool.
Immediately unplug the machine and wait for approx. 20
minutes, before operating the machine again. Add some
liquid to the dough. Ensure that you use the appropriate
mixing tool. Decrease the speed and/or process your
food in portions (see: ‘Tips for best Results’).
Problem Reason Easy solution
An unusual loud noise is
heard, while the machine
is in operation.
Parts of the processed
food are caught between
mixing bowl and mixing
tool.
Immediately switch off the motor (press the control dial)
and unplug the machine. Remove the obstacle. Always
ensure that no large, hard pieces of food (e.g. bones,
whole nuts) are in the mixing bowl, when starting the
motor with the wire whisk or scraper beater. If required,
use the kneading tools for folding in whole nuts and the
like.
The used tool is bent or
broken.
Contact your vendor for replacement. Before assembling
any tools, always ensure that the tools are in correct wor-
king order. Before starting the motor, always remove any
hard and sharp-edged parts of the food (e.g. bones or
nut shells). Ensure to select the appropriate mixing tool
for the desired task (see: ‘Properties of Your New Stand
Mixer / Various Mixing Tools’).
Using the Mincer
The screw ring cannot be
turned onto the mincer
housing correctly.
The worm shaft is in
wrong orientation.
Turn the worm shaft with the long, narrow end facing
downwards when inserting the worm shaft into the min-
cer housing. The hexagonal shaft must face to the cou-
pling side of the mincer housing.
A part of the used tool set
is in wrong orientation.
Various parts of the tool sets have a central well or ope-
ning for fixing the worm shaft in position during opera-
tion. Insert the pin of the worm shaft in this opening.
Additionally, some discs and adapters have spigots at the
rim, that must be inserted into the notches at the rim of
the mincer housing (see: ‘Using the Mincer’).
A part of the used tool set
is bent or broken.
Before assembling the mincer, always ensure that all
parts of the used tool set are undamaged. If required,
contact your vendor. Some parts of the mincer may NOT
be cleaned in an automatic dishwasher. As well, do not
rinse these parts with hot water to avoid damage (see:
‘Care and Cleaning’).
Making pasta or
minced meat: You used
more than one disc.
Only use one single pasta disc or mincing disc.
You attempted to com-
bine the parts of different
tool sets.
Do not mix up the parts of different tool sets. Only use
matching parts of one single tool set (see: ‘Knowing Your
New Stand Mixer’). For making pasta or minced meat
only use one single disc.
60

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