Frequently Asked Quesons
For help setting up and using your LaCie hard drive, review the frequently asked questions below. For
additional support resources, go to LaCie customer support.
All users
Problem: My file transfers are too slow.
Thunderbolt 3/USB
Q: Are both ends of the cable firmly attached?
A: Review troubleshooting tips for cable connections below:
Check both ends of the cable and make sure they are fully seated in their respective ports.
Try safely ejecting LaCie 1big Dock from your computer and then disconnect the cable. Wait 10 seconds
and then reconnect LaCie 1big Dock to the computer.
Q: Are there other Thunderbolt 3 or USB devices connected to the same port or hub?
A: Disconnect other devices and see if the drive's performance improves.
Thunderbolt 3
Q: Is the device connected to a Thunderbolt 3 USB-C port on your computer or hub?
A: Connect 1big Dock to a USB-C port on your computer that supports Thunderbolt 3 devices. The lightning
bolt icon that represents Thunderbolt 3 support should appear next to the USB-C port.
Q: Does your computer or operating system support Thunderbolt 3?
A: Consult your computer and operating system documentation for Thunderbolt 3 compatibility information.
Write cache (Windows only)
Q: Is write caching enabled?
A: Write caching is used to improve performance by using the volatile memory (RAM) to collect write
commands sent to a storage device. See How to improve performance of an external drive in Windows.
Problem: I have a USB-C hard drive that I want to add to the Thunderbolt 3 daisy
chain.
